Assistant Manager - Training

Roles and Responsibility

• Develop and implement comprehensive training programs to enhance employee performance and productivity.
• Conduct training sessions, workshops, and seminars to address specific training needs.
• Evaluate the effectiveness of training programs and recommend improvements.
• Collaborate with department heads to identify training requirements and develop targeted solutions.
• Manage and maintain accurate records of training activities and participant feedback.
• Stay current with industry trends and best practices in training and development.

Job Requirements

• Proven experience in training and development, preferably in the BPO/Call Centre industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze training needs and develop effective solutions.
• Experience with training software and technologies is an asset.
• Strong organizational and time management skills, with attention to detail and accuracy.