Assistant Manager – Training

Job Summary

Looking for a skilled Email Support Executive to join our team at Teleperformance Global Business Private Limited. The ideal candidate will have excellent communication skills and be able to provide top-notch support to our clients via email.

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through email support, ensuring high satisfaction rates.
• Collaborate with internal teams to resolve complex customer complaints and concerns.
• Develop and maintain thorough knowledge of products and services to effectively support customers.
• Identify and escalate potential issues or trends to senior management as needed.
• Continuously improve processes and procedures to enhance customer experience and efficiency.

Job Requirements

• Excellent written and verbal communication skills are required for effective interaction with customers.
• Strong problem-solving skills are necessary to analyze problems and develop creative solutions.
• Ability to work in a fast-paced environment, handling multiple tasks simultaneously while maintaining attention to detail.
• Proficiency in using computer systems and software applications, including CRM tools and ticketing systems.
• Strong analytical skills are needed to identify trends and patterns in customer interactions.
• Experience working in a BPO or IT-enabled services environment is preferred.