Assistant Manager Training

Filinvest Hospitality Property: Quest Plus Conference Center Clark

Experience: At least 1-year related experience in a similar role.

Create exceptional experiences with Filinvest Hospitality. We are hiring an Assistant Training Manager with the following expertise:

Training Needs Analysis

• Assesses training needs based on:
• Guest Survey Comments
• Performance Development Reviews
• TripAdvisor feedback
• Employee feedback
• Guest comments
• Business results
• Observations
• External and internal diagnosis, among others.
• Communicates training needs analysis results to immediate/department heads and concerned departments.
• Provides recommendations in developing and implementing strategies, processes, and structured designs to enhance overall organizational effectiveness and productivity.
• Submits a Training Calendar based on the training needs analysis.
• Identifies suitable training resources internally or externally.

Training Module Design and Development

• Designs training courses using various methodologies as needed.
• Develops training materials including but not limited to:
• Canva presentations
• PowerPoint presentations
• Facilitator’s guides
• Online handouts
• Quizzes

Training Facilitation

• Facilitates in-house training aimed at addressing core and leadership competency gaps.
• Cascades information and procedures from the corporate office to leaders and team members.
• Facilitates training programs prescribed by law or by the Department of Labor and Employment (DOLE).
• Facilitates New Employee Orientation and follow-through sessions.

Training Evaluation

• Creates tools to measure participant satisfaction and learning outcomes.
• Creates audit procedures to determine whether behavioral changes are evident in the workplace after training completion.
• Makes recommendations for improvement based on evaluation results.

Training Administration

• Supervises the activities and performance of the Learning & Development Team.
• Administers the implementation of Learning & Development policies.
• Manages library and training room operations, ensuring loaning-out procedures are implemented.
• Collates, reviews, and analyzes external training requests.
• Arranges internal and external training requirements, including but not limited to:
• Payment requests
• Banquet event orders
• Accommodation bookings
• Transportation arrangements
• Prepares and monitors the utilization of the training budget.
• Prepares, files, and issues certificates of completion.

Training Management

• Develops Department Trainers who can facilitate courses addressing gaps in functional competencies.
• Conducts audits to ensure training is being conducted properly and regularly in each department.
• Holds regular and structured trainers' feedback forums to review challenges, improvements, and specific development needs.
• Assists employees in crafting Individual Development Plans (IDPs).

Performance Management

• Ensures that each probationary and regular employee has a clear set of Objectives and Key Results (OKRs).
• Ensures that 3rd and 5th month evaluations are facilitated by immediate heads for employees under probation.
• Ensures that each regular employee undergoes:
• Monthly check-ins
• Mid-year review
• Year-end review

Training Records Management

• Maintains all Learning and Development records, including but not limited to:
• Policies
• Certificates
• Handouts
• Books
• Training records
• Provides a monthly training hours report to all employees.

Student Training Program

• Liaises with school partners for the execution of the Memorandum of Agreement (MOA).
• Screens internship applicants and verifies submitted requirements.
• Conducts orientation for trainees prior to deployment.
• Maintains an ideal number of trainees per department.
• Endorses trainees to assigned learning buddies.
• Ensures the training plan is followed by both trainees and learning buddies.
• Manages trainee rotation between sections/departments.
• Attends to concerns raised by student trainees.
• Conducts exit interviews and checks completion of requirements before releasing certificates of completion.
• Maintains a database of potential candidates for existing and future vacancies.

Internal Communication

• Monitors activities in the Employee Engagement and Training Facebook Group.
• Updates the online bulletin board.

Employee Engagement

• Spearheads company events including but not limited to:
• Company anniversaries
• Annual staff parties
• Administers employee recognition programs.
• Cascades pertinent information to all team members through classroom or virtual rollouts.
• Spearheads the quarterly Town Hall Meeting.

External Relations

• Attends external trainers’ meetings, including those organized by the Philippine Society for Training and Development (PSTD).
• Attends corporate meetings, including weekly Learning Leaders’ meetings.

Property Audit

• Ensures that all audit requirements have been satisfied.

Others

• Attends monthly environmental protection meetings.
• Carries out projects assigned by the:
• General Manager
• Director of Human Resources
• Human Resources Manager
• Training Manager
• Assists in coordinating the scheduled Performance Development Review by conducting training for all staff.
• Assists in maintaining and enhancing staff welfare to ensure high staff morale.
• Keeps immediate superiors informed of all problems or unusual matters of significance.
• Performs duties and responsibilities in a timely and efficient manner in accordance with established hotel and golf policies and procedures.
• Prepares reports necessary for developing a more informative database to support management decision-making and critical evaluation of work activities.
• Maintains a positive working relationship with hotel and golf employees to foster a cooperative and harmonious work climate.
• Projects a favorable image of Quest Hotels to the public.
• Conducts talks to partner schools to promote employer branding.
• Performs other duties and tasks that may be assigned by immediate superiors from time to time.