Assistant Manager [Training Lead or Training Supervisor]

Qualifications

• Bachelor's degree in any relevant field.
• At least 3–5 years of experience as a Trainer in the BPO industry, including a minimum of 2 years in a Training Lead or Training Supervisor role, specializing in Soft Skills Training and/or Communications Training.
• Experience in BPO training, floor support, or agent development.
• Willing to work full-time onsite in Iloilo City.

Job Description & Key Competencies

• Plan, organize, and prioritize training activities effectively.
• Demonstrate excellent verbal and written communication skills.
• Provide coaching, employee development, and counseling to trainees and agents.
• Apply strong problem-solving, analytical, and decision-making skills.
• Motivate trainees and foster a positive learning environment.
• Manage training deliverables and meet tight deadlines.
• Demonstrate flexibility and willingness to take on additional responsibilities, including travel when necessary to facilitate training sessions.
• Demonstrate proficiency in computer applications and training tools.
• Develop and implement training programs and projects to improve trainee performance, agent effectiveness, and overall operational results.

Pay: Php60,000.00 - Php70,000.00 per month

Benefits:

• Health insurance
• Life insurance

Experience:

• Training Lead or Training Supervisor : 3 years (Required)

Location:

• Iloilo City, Probinsya sang Iloilo (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person