Assistant Manager - Underwriting Support

About the role

To lead & oversee the daily operations of the New Business administrative team

Responsibilities

• Assign, prioritize, and balance daily workloads across the team
• Monitor workflow queues and turnaround time to ensure timely progression of cases
• To coach the team and handle complex transactions
• Acts as first point of escalation for operational issues and to ensure prompt resolution
• To work closely with and collaborate with intermediaries and internal stakeholders to deliver customer‑focused services to both internal and external customers.
• Other duties include (but not limited to) back-up duties during team members’ absence and other ad hoc tasks as assigned by supervisors.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company; and
• Highlights any potential concerns / risks and proactively shares best risk management practices.

Requirements

• Diploma holder and above in related discipline (Banking/Finance/ Business/ Accounting) with relevant insurance certifications preferred.
• Minimum 3 years of relevant experience in the insurance industry
• Computer literacy with good working knowledge of MS Office (eg Excel, Word) applications.
• Good interpersonal skills, customer service orientated & meticulous
• Good team player with strong analytical skills & ability to work under pressure
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.
• Dedicated team player with strong & flexible time management to support peak period whenever required.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.