Digitide Solutions Limited
Assistant Manager/Deputy Manager - Soft Skill Training
Skills
2 months ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
3 September 2026
What they need
Assistant Manager/ Deputy Manager Soft Skills Training
Role Purpose
Location : Dombivli
The Assistant Manager/ Deputy Manager leads behavioural capability initiatives across multiple business units, ensuring training interventions directly improve customer experience, quality, and operational performance. This role manages trainers, drives governance, and supports strategic capability development. The role partners with Operations, Quality, and Training teams to identify skill gaps and implement targeted learning solutions.
Key Responsibilities
Learning Strategy
- Develop annual behavioural capability roadmap.
- Build role-based competency frameworks.
- Design behavioural certification pathways.
Team Management
- Lead a team of Soft Skills Trainers.
- Conduct Trainer Effectiveness Reviews.
- Mentor trainers through Train-the-Trainer initiatives.
- Build succession pipeline.
Program Management
Lead enterprise-level initiatives including:
- Communication Excellence
- Customer Experience
- Leadership Essentials
- Executive Presence
- Coaching Conversations
- Consultative Selling
- Conflict Resolution
- Emotional Intelligence
- Customer De-escalation
Performance Consulting
- Analyze QA trends.
- Identify recurring behavioural issues.
- Recommend learning interventions based on business data.
Governance
- Review Training Effectiveness monthly.
- Conduct Calibration Sessions.
- Ensure SOP adherence.
- Drive Learning Governance.
Stakeholder Management
Partner with:
- Operations
- Quality
- HR
- Recruitment
- Clients
- L&D Leadership
Reporting
Prepare leadership dashboards covering:
- Behavioral Trends
- Learning ROI
- Capability Index
- Certification Performance
- Business Impact
KPIs
- QA Improvement
- NPS/CSAT Improvement
- Certification Success
- Trainer Productivity
- Learning ROI
- Stakeholder Satisfaction
- Attrition Reduction
- Capability Development Index
Experience
- 7–10 years overall
- 4+ years in Behavioral/Soft Skills Training
- 2+ years in people management
Skills
- Leadership Development
- Instructional Design
- Coaching Frameworks
- Data Analysis
- Stakeholder Management
- Project Management
- Business Acumen
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