Assistant Manager/Manager- Collection

We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role.

Key Responsibilities:

1. Manage and resolve escalated/dispute situations in a timely manner.

2. Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues.

3. Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive customer experience.

4. Conduct regular visits for resolution and negotiation.

5. Maintain accurate and detailed records of all interactions, case progress, and resolution timelines.

6. Build strong relationships with clients, ensuring a professional and supportive recovery experience.

7. Identify operational gaps and recommend process improvements to reduce future escalations.

Candidate Requirements:

1. 3+ Years experience in collections, CRM, Escalation handling or similar roles

2. Excellent communication, negotiation, and documentation skills

3. Good team handling & inter departmental coordination skills.