Assistant Manager/Manager - IT

Company Name: Genex Infosys PLC.

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202669465

Server & System Administration

• Manage Windows Server (2012–2022) or latest and Linux environments
• Handle installation, patching, performance tuning, and troubleshooting
• Ensure system availability, security, and upgrades.

Identity & Microsoft 365

• Manage Active Directory, Azure AD, and hybrid identity
• Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Control user access, policies, and security compliance

Virtualization & Cloud

• Manage VMware / Hyper-V environments and VMs
• Support Azure/AWS cloud infrastructure and hybrid setup
• Ensure high availability, backup, and disaster recovery readiness

Endpoint Management & Automation

• Implement endpoint tools (Intune/SCCM or similar)
• Manage device deployment, patching, and policy enforcement
• Automate tasks using PowerShell/Bash

Network Infrastructure & Monitoring

• Strong understanding of LAN/WAN, VLAN, routing, switching, VPN
• Use monitoring tools (PRTG/Zabbix/Nagios) for performance and alerting

IT Service Management

• Manage ticketing systems (OSTicket/ServiceDesk/Jira etc.)
• Ensure SLA, incident, problem, and change management
• Improve service delivery and reporting

Security & Compliance

• Implement security controls (Firewall, VPN, MFA, DLP, Endpoint Security)
• Conduct vulnerability assessments and audits
• Ensure compliance with organizational IT policies

AI & Modern IT Operations

• Use AI tools for monitoring, log analysis, and troubleshooting
• Automate repetitive tasks using AI-assisted workflows
• Explore AIOps solutions to improve efficiency and incident response

Team Leadership

• Lead and manage IT support team
• Assign tasks, monitor performance, and ensure timely resolution
• Maintain documentation, SOPs, and best practices

Requirements

• Experience: 4-7 years
• Education: computer science and engineering
• Skills: it operations, it support, computer network operations, system administration, knowledge of data center operations, it infrastructure management, systems administration, technical team management

Last Date of Application: 28 October 2026