Assistant Manager/Manager, Service Delivery

[What the role is]

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Key responsibilities include:

[What you will be working on]

Oversee Service Strategy Implementation

• Analyse landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps
• Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps
• Engage with internal and external stakeholders to ensure alignment with objectives
• Drive collaborations to develop innovative solutions

Programme Management and Evaluation

• Oversee assessments of funding proposals for new programmes
• Partner with service providers to grow person-centred, resource-efficient solutions
• Set and monitor output, outcome and impact indicators
• Perform budgetary operations (e.g., funding computation, disbursements) for programmes
• Manage performance evaluation and community funding allocation
• Train and guide officers in programme implementation
• Collate and produce reports for key stakeholders
• Systems Management and Data Analysis
• Manage enhancements, maintenance and day-to-day operations systems for programme reporting and data collection
• Work with government agencies to empower service users with information to find needed support
• Enable real-time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps

Grant management

• Manage operational policies, including grant design, eligibility and assessment criteria
• Coordinate application and assessment phases, including conducting briefs and workshops
• Manage funding disbursements, budget utilisation and proper accounting
• Develop and maintain standard operating protocols, streamline processes and reduce administrative work

Support the Services Group and NCSS as and when required

[What we are looking for]

Personal Competencies:

• Strong communication & interpersonal skills to work with multiple stakeholders
• Able to work independently as well as collaboratively in a dynamic environment
• Strong organisational skills with keen attention to details
• Results-driven self-starter with proven ability to identify opportunities and drive projects to completion

Skills & Knowledge:

• Relevant experience with social services, and/or with grant management.
• Knowledge of public service grant management and funding practices will be an added advantage

We regret to inform that only shortlisted candidates will be notified.