Assistant Manager/Manager - Visa

Job highlights

• About us: . Holiday Tribe is a Great Place To Work Certified travel-tech company headquartered in Gurugram
• Fast-growing travel-tech company with a bold vision for AI-led holiday experiences. Great Place To Work Certified - a culture that values performance and fun equally.
• Coordinate emergency or urgent visa processing when required
• Required Skills

About us:

Holiday Tribe is a Great Place To Work Certified travel-tech company headquartered in Gurugram. Backed by leading VC firms like Powerhouse Ventures and GSF, and having recently raised pre series A funding, we are growing rapidly and setting the stage for the next phase of scale.We specialize in curated leisure travel experiences across 30+ global destinations, combining deep human expertise with a bold vision of building cutting-edge AI and technology that will transform how Indians plan and experience their holidays. Recognized as the Emerging Holiday Tech Company at the India Travel Awards 2023, we ve also partnered with international tourism boards to bring world-class experiences to Indian travelers. At our core, we are a fun, performance-driven workplace on a mission to build the next big thing in travel - making holiday planning faster, smarter, and unforgettable.

Role Overview:

The Visa Assistant Manager / Manager plays a critical role in ensuring smooth, accurate, and timely visa processing for Holiday Tribe guests across all destination types. This role is responsible for supervising the visa team, owning end-to-end process quality, managing vendor and embassy relationships, and ensuring zero-error documentation standards. The ideal candidate brings deep knowledge of visa requirements across short-haul and long-haul destinations, strong people management skills, and the ability to thrive in a fast-paced, high-accountability environment.

Key Responsibilities:

Team Supervision & People Management

• Supervise and guide a team of visa executives handling multiple destination types
• Allocate workload based on destination expertise and volume
• Conduct regular QC checks on applications submitted by the team
• Identify training needs and upskill team members on new visa regulations or destination additions
• Set daily and weekly targets; track TAT adherence across the team

Visa Processing & Documentation

• Oversee end-to-end visa processing for all destination types - Schengen, UK, USA, Canada, Australia, South East Asia, Middle East, and others
• Review and approve visa applications and supporting documents before submission
• Ensure 100% accuracy in documentation - no mismatch in names, dates, travel history, or financial proof
• Stay current on changing visa regulations, fee revisions, processing times, and embassy requirements
• Handle complex and sensitive cases - multiple entries, prior rejections, tricky travel histories

Vendor & Embassy Management

• Manage relationships with visa agencies, consulates, and VFS/BLS centres
• Negotiate TAT commitments and escalate delays proactively
• Maintain updated rate cards and processing timelines across all destination types
• Coordinate emergency or urgent visa processing when required

Process & Quality

• Build and maintain SOPs for each visa type handled by the team
• Implement QC checklists to minimise rejection rates
• Track rejection patterns and share monthly analysis with insights to reduce repeat errors
• Ensure all visa data is updated accurately in the internal system / tracker

Guest & Internal Coordination

• Act as the final point of escalation for visa-related guest concerns
• Coordinate with the Customer Success and Sales teams to align on guest travel dates and visa timelines
• Communicate proactively on delays, rejections, or document gaps - internally and to guests where needed
• Support pre-sales queries on visa feasibility for complex guest profiles

What We re Looking For:

• 4-7 years of experience in visa processing, with at least 1-2 years in a supervisory role
• Strong working knowledge of visa requirements across Schengen, UK, USA, Canada, Australia, UAE, and South East Asian destinations
• Hands-on experience with VFS Global, BLS International, and direct consulate submission processes
• Proven ability to manage a team and drive accountability through structured follow-ups and QC
• High attention to detail - zero tolerance for documentation errors
• Strong communication skills - ability to handle escalations with guests and embassy/vendor partners professionally
• Proficient in MS Excel / Google Sheets for tracking and reporting
• Experience working in a travel agency, tour operator, or OTA environment preferred

Good to Have:

• Experience handling visa rejections and reapplication strategy
• Knowledge of visa-on-arrival, e-visa, and sticker visa processes across destinations
• Familiarity with CRM or internal booking management tools
• Multilingual ability is an advantage

Why Holiday Tribe:

• Fast-growing travel-tech company with a bold vision for AI-led holiday experiences
• Great Place To Work Certified - a culture that values performance and fun equally
• Direct exposure to leadership and real ownership from day one
• A team that moves fast, learns faster, and genuinely loves travel

Required Skills

MS EXCEL Analytics

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.