Assistant Manager/Sales Associate

About the Position

We are looking for a dependable, customer-focused, and motivated Assistant Manager to join our team at The UPS Store. This person will help oversee daily store operations, support and train team members, and ensure every customer receives friendly, professional, and efficient service.

The ideal candidate is organized, detail-oriented, comfortable working in a fast-paced retail environment, and capable of taking initiative and making sound decisions.

Key Responsibilities

• Assist with the day-to-day management and operation of the store.
• Provide exceptional customer service and resolve customer concerns professionally.
• Process shipping, packing, printing, copying, faxing, and other store services accurately.
• Prepare shipping labels, accept packages, and ensure proper handling of shipments.
• Assist with mailbox rentals, mail handling, document services, and notary services, as applicable.
• Supervise, support, and train team members to maintain high service standards.
• Help manage employee schedules, opening and closing procedures, and daily task assignments.
• Maintain accurate transactions, cash handling, and end-of-day records.
• Monitor inventory, supplies, store cleanliness, and overall organization.
• Promote store services, identify sales opportunities, and help achieve store goals.
• Handle customer complaints and operational issues with professionalism and good judgment.
• Follow company policies, security procedures, and applicable shipping and business regulations.
• Communicate store updates, staffing needs, and operational concerns to ownership.

Qualifications

• Previous retail, customer service, shipping, or supervisory experience preferred.
• Prior management or team-lead experience is a plus.
• Strong communication, organizational, and problem-solving skills.
• Dependable, punctual, honest, and detail-oriented.
• Comfortable using computers, email, and point-of-sale systems.
• Able to multitask and remain professional in a busy environment.
• Willingness to learn shipping, packing, printing, and other store services.
• Ability to lift and move packages as required, with or without reasonable accommodation.
• Must be available to work the agreed-upon schedule, including weekends when needed.

What We Offer

• Competitive hourly pay based on experience.
• On-the-job training and opportunities to develop leadership skills.
• A supportive, team-oriented work environment.
• Opportunities for growth and increased responsibility based on performance.

Pay: From $20.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for advancement
• Retirement plan

Work Location: In person