Assistant Manager/Senior Executive, Policy Administration (System Support)

We are looking for candidate who can provide technical assistance and troubleshooting support to our IT systems. You will be the go-to person for system-related issues, ensuring that our employees have seamless access to technology and helping us maintain system performance across the organization.

What you'll be doing:

• Discuss with stakeholders to understand their needs and requirement.
• Translate business needs into system requirements.
• Prepare test cases and perform User Acceptance Testing to ensure desired results are achieved. All test results are to be documented.
• Effective communication with various stakeholders, including business users, IT teams and vendor.
• Involvement in Core System Transformation which includes data migration and testing to ensure smooth transition.
• Provide user guide, system training/briefings to stakeholder.

What we required:

• Bachelor Degree in Business Administration or any relevant disciplines.
• Good understanding of Life Insurance industry and its operational processes.
• Minimum 3 years working experience as business analyst, including involvement in User Acceptance Testing (UAT), or relevant experience in Life Insurance policy servicing and operations.
• Strong interest in system-related initiatives aimed at enhancing operational efficiency.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, as well as SQL query writing.
• Self-motivated, proactive, and able to take initiative in carrying out responsibilities.
• Ability to work independently with minimal supervision.
• Strong analytical, critical thinking, and problem-solving skills.
• Proficient in English, with strong verbal and written communication skills.
• Ability to communicate in Mandarin will be an added advantage.