Assistant Manager/Shift Leader

Beef Shack is looking for a dependable, motivated Shift Leader/Assistant Manager to help lead our team and keep the restaurant running smoothly. This position is perfect for someone who has experience in restaurant environment, enjoys working with a team, and is ready to take on more responsibility.

As a Shift Leader, you’ll help oversee daily shifts, support and coach team members, maintain our standards for food quality and customer service, and make sure the restaurant stays clean, organized, and ready for business.

What You’ll Do

• Lead and oversee team members during assigned shifts
• Help manage opening and closing procedures
• Make sure customers receive fast, friendly, and accurate service
• Assign positions and responsibilities to employees throughout the shift
• Keep the team productive during busy and slower periods
• Train and support new and existing employees
• Assist with food preparation, cooking, cashiering, and other stations when needed
• Make sure Beef Shack recipes, portion sizes, and food quality standards are followed
• Monitor cleanliness throughout the kitchen, dining room, drive-thru, and other restaurant areas
• Ensure food safety and sanitation procedures are followed
• Handle customer concerns professionally and help resolve issues
• Assist with cash handling, register procedures, and end-of-shift responsibilities
• Communicate inventory, staffing, equipment, or operational issues to management
• Help reduce food waste and control portioning
• Make sure employees stay on task and follow company policies
• Work closely with our management to keep each shift running smoothly

As Assistant Manager

As an Assistant Manager at Beef Shack, you’ll play a key role in overseeing daily restaurant operations, leading and developing team members, and ensuring our standards for food quality, customer service, cleanliness, and efficiency are consistently met. You’ll work closely with the General Manager to keep the restaurant running smoothly, improve team performance, control costs, and create a positive experience for both employees and customers.

What You’ll Do

• Assist the General Manager in overseeing daily restaurant operations and ensuring shifts run efficiently.
• Lead, supervise, and hold team members and Shift Leaders accountable for their performance.
• Oversee opening and closing procedures, ensuring all responsibilities are completed correctly.
• Ensure customers consistently receive fast, friendly, and accurate service.
• Assign employee positions and responsibilities based on staffing, business volume, and operational needs.
• Monitor employee productivity and maintain an efficient operation during both busy and slower periods.
• Train, coach, and develop new and existing employees to improve performance and maintain company standards.
• Assist with employee scheduling, shift coverage, and staffing needs.
• Step in to assist with food preparation, cooking, cashiering, drive-thru, and other stations when needed.
• Ensure all Beef Shack recipes, portion sizes, food preparation procedures, and quality standards are consistently followed.
• Maintain high standards of cleanliness and organization throughout the kitchen, dining room, drive-thru, and other restaurant areas.
• Enforce proper food safety, sanitation, and workplace safety procedures.
• Handle customer complaints and concerns professionally, resolving issues while maintaining customer satisfaction.
• Oversee cash handling, register procedures, deposits, and end-of-day responsibilities.
• Assist with inventory management, product ordering, and monitoring stock levels to prevent shortages.
• Help control food costs, labor costs, food waste, and portioning to improve restaurant profitability.
• Monitor equipment conditions and communicate maintenance or operational issues to the General Manager.
• Ensure employees follow company policies, procedures, attendance expectations, and workplace standards.
• Provide feedback to employees, address performance concerns, and assist with corrective action when necessary.
• Communicate important operational updates, staffing concerns, and restaurant needs to the General Manager.
• Take responsibility for restaurant operations and make sound decisions when the General Manager is unavailable.
• Work closely with the General Manager to improve restaurant performance, strengthen the team, and maintain a positive work environment.

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Application Question(s):

• What is your work availability?
• Are you applying for Shift Lead or Assistant Manager?

Language:

• English (Required)
• Spanish (Preferred)

Ability to Commute:

• Elgin, IL 60123 (Required)

Work Location: In person