Assistant Manger

Reporting line: Reports directly to the General Manager.

About Us

Cavbus Group is a family-owned transport business providing reliable and safe passenger transport services across South East Queensland.

We take pride in delivering safe, reliable and customer-focused services to our communities, schools and government partners.

About the Role

We are seeking an experienced and motivated Assistant Manager to join our team.

Working closely with and supporting the General Manager, you will help oversee daily operations, manage key government and private school transport contracts, support our employees and ensure we continue to deliver safe, reliable and professional transport services.

This is a hands-on role suited to someone who enjoys working with people, solving problems, managing competing priorities and building positive relationships with staff, schools, parents and government stakeholders.

Key Responsibilities

• Support the General Manager with the day-to-day management of bus operations across the business.
• Oversee the delivery of government transport contracts and private school bus contracts, ensuring service requirements are met.
• Maintain positive working relationships with government representatives, school principals and school administration staff.
• Communicate with parents and caregivers regarding student transport, service concerns and complaints, handling matters professionally and sensitively.
• Investigate and manage complaints, incidents and operational issues, ensuring appropriate follow-up and resolution.
• Liaise with bus drivers, mechanics and office staff to coordinate daily operations addressing issues as they arise.
• Organise and lead driver toolbox meetings, communicating operational updates, safety requirements and company expectations along with our WHS Partner.
• Support driver performance, accountability and compliance with company policies and procedures.
• Assist with safety, risk management, incident reporting and compliance with relevant legislation and contract requirements.
• Monitor service delivery and identify opportunities to improve operational efficiency and customer satisfaction.
• Assist the General Manager with reporting, operational planning and other management duties as required.

About You

We are looking for someone who is confident, approachable, organised and capable of managing a busy operational environment.

You will ideally have:

• Previous experience in transport operations, logistics, contract management or a similar supervisory or management role.
• Strong leadership skills and the ability to work effectively with a diverse team.
• Excellent communication and interpersonal skills, including the confidence to have difficult conversations when required.
• Experience handling customer complaints and resolving issues fairly and professionally.
• Strong organisational skills, sound judgement and the ability to prioritise competing demands.
• The ability to build effective working relationships with drivers, schools, parents, government representatives and management.
• Good computer skills and confidence with administrative systems, reporting and documentation.
• A strong commitment to workplace health and safety, compliance and service quality.

Experience in the bus or passenger transport industry, particularly with government or school transport contracts, will be highly regarded.

What We Offer

• An opportunity to work closely with the General Manager in a key operational leadership role.
• A varied and rewarding position where you can make a real difference to the business and the communities we serve.
• The opportunity to contribute ideas, improve processes and support the ongoing success of our operations.
• Company Vehicle, Mobile Phone and Laptop

Apply Now

If you are a practical, people-focused leader who can balance operational requirements with excellent customer service, we would love to hear from you.

Please submit your resume and a cover letter outlining your relevant experience and suitability for the role.