Assistant Night Manager

Company Description

Are you a hospitality professional who thrives in a leadership role and enjoys working overnight? Pullman Sydney Airport is seeking a dedicated and service-focused Assistant Night Manager to join our Front Office team.

Reporting to the Front Office Manager, you will play a key role in overseeing hotel operations during the night shift, ensuring exceptional guest experiences, operational efficiency, and a safe and secure environment for our guests and Heartists.

Working hours are primarily 11:00 PM to 7:00 AM, including weekends and public holidays as required.

Located just moments from Mascot train station, Pullman Sydney Airport offers a supportive, inclusive, and engaging workplace where you can grow your hospitality career with Accor.

Job Description

• Support and lead the Night Audit and Front Office operations during overnight shifts.
• Deliver exceptional guest service and handle guest enquiries, requests, and complaints professionally.
• Complete Night Audit procedures and ensure all daily financial reconciliations are completed accurately.
• Manage guest arrivals, departures, and room allocations.
• Ensure hotel security procedures and emergency response protocols are followed.
• Act as the senior hotel representative overnight and make operational decisions as required.
• Coordinate with Housekeeping, Engineering, Security, and Food & Beverage teams to ensure smooth hotel operations.
• Assist with training and development of Front Office team members.
• Maintain high standards of presentation, professionalism, and service delivery.

Qualifications

• Previous Front Office supervisory or leadership experience within a hotel environment.
• Experience using Opera PMS (preferred).
• Strong understanding of Night Audit procedures.
• Excellent communication and problem-solving skills.
• Ability to work independently and confidently manage overnight hotel operations.
• Strong attention to detail and financial accuracy.
• Full working rights in Australia.
• Flexibility to work overnight shifts, weekends, and public holidays.
• Immaculate grooming and professional presentation.

Additional Information

At Accor, we believe Hospitality is a Work of Heart.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Benefits Your Way

• Work alongside experienced hospitality leaders.
• Endless career opportunities across Accor's global network.
• Discounted accommodation and Food & Beverage worldwide from day one.
• Complimentary car parking and dry cleaning.
• Annual Service Recognition and Accor Tenure Milestone celebrations.
• Industry-leading leave policies.
• Access to the Accor Employee Assistance Program.
• Exclusive Accor partner benefits and discounts.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.

Be the leader who keeps our hotel running smoothly while the city sleeps. Apply today and become part of the Pullman Sydney Airport family.