Assistant Operation Director

About the role

Drive and elevate Bevpro's Operation management to achieve excellence across Productivity, Cost, Quality, Service, and People. Develop strategic management capabilities to grow into a senior Operation leader capable of managing End-to-End Operation in the future.

Key responsibilities

• Define Operation direction and plans aligned with business objectives; translate Business Strategy into Action Plans and drive real results
• Analyze performance of each unit and determine improvement guidelines
• Oversee and develop Operation processes from Planning → Execution → Delivery → Service → Customer
• Connect work across Service, Technician, Refurbishment, Warehouse, Logistics, and Operation Support functions
• Create standards and systems to support business expansion
• Analyze and improve Productivity, Capacity, Utilization, and Service Level
• Reduce losses, lower costs, and increase resource efficiency
• Drive Continuous Improvement, Lean, and Process Improvement initiatives
• Manage and develop teams at Manager, Supervisor, and operational levels
• Develop leaders in each Function for effective management
• Build Accountability and Performance Management systems
• Serve as core resource for solving complex Operation problems with business impact
• Analyze Root Cause and determine Corrective/Preventive Actions
• Make decisions under time, budget, and resource constraints
• Analyze Operation Cost and identify cost reduction opportunities
• Manage Budget and Resource Allocation appropriately
• Understand relationships between Operation Cost, Productivity, Customer Service, and Business Profitability
• Support executive decision-making with data
• Address Operation issues affecting key customers
• Coordinate with Sales, BD, Finance, HR, Engineering, and related departments
• Present problems, situations, and solutions to senior management
• Introduce Technology, Automation, and Data Analytics to develop Operation systems
• Drive transformation from individual excellence to system excellence
• Prepare Process, People, and Technology readiness for company growth

About you

• Bachelor's degree or higher in Mechanical Engineering, Electrical Engineering, Electronics, Industrial Engineering, or related field; GPA 2.8 or above
• 10+ years of Operation Management experience with Manager-level or equivalent team management experience
• Responsible for Operation across more than 1 Function or End-to-End Operation management experience
• Experience managing diverse teams including Technician, Field Service, Warehouse, Logistics, Customer Service, and Support
• Ability to analyze problems, establish systems, and make decisions based on data rather than intuition
• Business Acumen: understand Revenue, Cost, Productivity, Profitability, and Customer Experience
• Clear track record in Cost Reduction, Productivity Improvement, Process Improvement, or Service Improvement
• Strong Leadership: capable of managing and developing supervisors and large teams through management structure
• Strategic Thinking and Execution Excellence: think big picture and execute details to make plans real
• Proficiency with Excel, Power BI, Dashboard, and Data Analytics for performance analysis and tracking
• Executive-level communication and presentation skills; able to present Business Cases, Performance, and Problem & Solution systematically
• Proficient in MS Office and Microsoft 365; good English communication (TOEIC 600+ considered favorably); valid driver's license; able to travel to other provinces as needed