Assistant Operation Manager (Roster-based)

We are seeking a highly motivated and hands-on Assistant Operations Manager to drive the daily execution of our digital sales ecosystem.

This is a roster-based operational role requiring active involvement in day-to-day eCommerce operations, including order fulfilment, team supervision and operational issue handling. You will act as the bridge between strategy and ground-level execution, overseeing our Quick Commerce channels, eShop operations and WeChat ecosystem (Mini Program).

Key Responsibilities

1. Daily Operations & Channel Management

• Oversee daily eCommerce operations across Quick Commerce, eShop and WeChat platforms.
• Supervise daily order fulfilment, including order processing, picking, packing, checking and delivery handover.
• Participate in hands-on operational tasks when required.
• Coordinate manpower and daily work allocation to ensure orders are fulfilled accurately and on time.
• Handle operational issues including out-of-stock items, order discrepancies, delivery delays and customer escalations.
• Manage inventory synchronization, flash sales, new product launches and promotional execution across digital channels.
• Monitor fulfilment performance and delivery SLA compliance.

2. Marketplace Partner Relationship Management

• Serve as the primary day-to-day contact for key platform partners.
• Coordinate business reviews, promotional campaigns and platform activities.
• Negotiate for advertising exposure, campaign participation and promotional support.
• Resolve operational disputes and fulfilment issues with partners.
• Identify co-marketing and traffic generation opportunities.

3. Data & Performance Optimization

• Monitor key performance metrics including GMV, order volume, sell-through rate, on-time delivery rate, cancellation rate and return rate.
• Prepare weekly performance reports with actionable insights and recommendations.
• Identify opportunities to improve operational efficiency, customer experience and sales performance.

Qualifications & Requirements

• Minimum 5 years of hands-on eCommerce operations experience, with at least 2 years in a supervisory role.
• Experience managing Quick Commerce platforms; WeChat Mini Program experience is preferred.
• Familiarity with eCommerce platforms such as Shopify, Magento or Tmall.
• Strong operational mindset with willingness to participate in daily fulfilment activities.
• Proficiency in Excel / Google Sheets, including Pivot Tables and VLOOKUP/XLOOKUP.
• Good problem-solving, communication and team management skills.
• Fluent Cantonese and Mandarin with fair English.
• Roster-based work is required, including weekends and public holidays according to business needs.

We offer a competitive remuneration package and good prospects to the right candidate. Interested parties please send your full resume with expected salary to us.

Data collected will be kept confidential and used for recruitment purposes only.