(Assistant) Operation Manager, Security Services - SOC Operations

About the Company:
CITIC Telecom International Holdings Limited was established in 1997 in Hong Kong and was listed on The Stock Exchange of Hong Kong Limited on 3 April 2007. It is an Internet-oriented telecommunications enterprise providing comprehensive services. The Company’s services cover international telecommunications services, providing mobile international roaming, international voice, international messaging, international data and international value-added telecommunications services, etc. to global carriers. The Group has established branch organisations in 22 countries and regions with more than 2,500 employees and over 160 PoPs globally.

CITIC Group Corporation, a large multinational conglomerate headquartered in China, is the ultimate holding company of CITIC Telecom.

Responsibilities:

Team Leadership & Operations

• Workforce Management: Manage 24/7 shift scheduling, resource allocation, and daily supervision of Tier 1 SOC engineers.
• People Development: Provide hands-on technical mentorship, conduct performance evaluations, and identify training needs.

Incident & Quality Management

• Triage & Quality Control: Oversee alert investigations to ensure SLA compliance, and monitor the quality of tickets and customer communications.
• Escalation & Review: Act as the primary technical escalation point for complex events and chair Tier 1 Post-Incident Reviews (PIRs).

Process & Technology Optimization

• SOPs & Tooling: Own and maintain Tier 1 SOPs/runbooks, and ensure SOC technologies (SIEM, SOAR, EDR) are properly operated.
• Continuous Improvement: Drive automation to reduce alert fatigue, and collaborate with Tier 2/3 teams to update detection procedures based on new threat findings.
• Ad-hoc: Handle other projects as assigned.

Requirements:

• Degree in Information Technology /Computer Science /Computer Engineering or related
• Information Security Certification (i.e. CISSP or CISA or GIAC)
• Have more than 8 years experiences in IT industry, understanding the role and responsibility for different teams
• Strong technical background, including networking, cloud, operating system, database and programming
• Have knowledge of quality of services, like ISO, Six Sigma, ITIL
• Have knowledge of project management, like PMBOK, Agile
• Good presentation skills
• Fluent in Putonghua & English
• Flexible working hours are required for supporting non-office hour incidents

We Offer:

• 5 days work week
• Discretionary year-end bonus
• Medical & dental insurance
• Training subsidies
• Free meals
• Free shuttle bus service
• Staff discount

We offer competitive salary and benefit package including medical, life and dental insurance, 5-day work, 14 days paid annual leave and free shuttle bus service to the capable candidate. If you are interested, please immediately send your application stating your current & expected salary and date availability with full resume to Human Resources Department, CITIC Telecom International Holdings Limited (“CITIC Telecom”) by clicking "Apply Now". Please clearly indicate the applied position and reference number on your application.

All personal data received will be treated strictly confidential and will be used for employment related purpose only.