Assistant Operations Director

About us
Founded in 1977, General Security (H.K.) Ltd. has established itself as a trusted leader in the security industry, backed by decades of experience and a well-developed management system. Our services span a wide range of security solutions, from large-scale event security at venues such as the Hong Kong Convention and Exhibition Centre, the 2008 Olympic Equestrian Events, and racecourses, to specialized services for luxury jewellery stores, law firms, and corporate offices.

With a strong capacity for rapid mobilization and a commitment to service excellence, we take pride in delivering tailored, high-quality security solutions that meet the unique needs of every client.

About the role
We are seeking an experienced and strategic Assistant Operations Director to join our team on a full-time basis at our Hong Kong service points. This is a key leadership role in which you will oversee the day-to-day operations of our managed properties and body corporate services, ensuring seamless coordination across teams, maintaining service quality, and driving operational efficiency.

Reporting directly to the Operations Director, you will play a pivotal role in shaping operational strategy, optimising performance, and upholding our reputation for excellence. This position offers significant scope for professional growth and leadership development and is essential to our continued success in the competitive property management landscape.

Key responsibilities

• Operational Oversight: Manage and coordinate daily operations across multiple managed properties and facilities, ensuring service consistency and efficiency.
• Team Leadership: Supervise and develop operations staff, including scheduling, performance management, training, and mentoring.
• Regulatory Compliance: Ensure full compliance with all relevant regulations, building codes, body corporate requirements, and the Hong Kong Cap. 460 Security and Guarding Services Ordinance.
• Quality Assurance: Monitor service delivery quality and implement corrective actions to uphold and enhance service standards.
• Stakeholder Liaison: Act as a key point of contact for building owners, residents, contractors, and other stakeholders, addressing operational issues and concerns promptly and professionally.
• Budget Management: Manage budgets and control operational costs while maintaining service excellence and value for money.
• Policy Development: Develop and implement operational policies, procedures, and systems to improve efficiency and effectiveness.
• Performance Reporting: Prepare and analyse operational reports, performance metrics, and KPIs to support data-driven decision-making.
• Crisis Management: Respond to emergency situations and coordinate crisis management protocols to safeguard people and property.
• Inspection & Audit: Conduct regular inspections and audits of managed properties to ensure compliance and identify areas for improvement.
• Strategic Support: Support the Operations Director in strategic planning, business development initiatives, and continuous improvement projects.

What we're looking for

• Experience: Minimum 8 years in security and guarding management, facilities management, body corporate management, or a similar operational role.
• Leadership: Proven track record in supervisory or management positions, with the ability to inspire, motivate, and develop high-performing teams.
• Industry Knowledge: In-depth understanding of body corporate regulations, building management standards, Cap. 460 Security and Guarding Services Ordinance, and relevant Hong Kong property and security laws.
• Health & Safety: Solid knowledge of health and safety regulations and compliance requirements.
• Organisational Skills: Strong project management and organisational abilities, with the capacity to manage competing priorities effectively.
• Technical Skills: Proficiency in property management software and Microsoft Office applications.
• Communication: Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
• Problem-Solving: Strong analytical and decision-making skills, with the composure to perform well under pressure.
• Language: Fluent in both written and spoken English and Cantonese; proficiency in Mandarin is an advantage.
• Qualifications: Professional qualifications in facilities management, business administration, or related fields are preferred.
• Other: A valid driving licence and own transport are desirable.

What We Offer

At General Security (H.K.) Limited, we believe that our people are our greatest asset. We offer a competitive compensation package and attractive benefits, including:

• Competitive salary and performance bonuses
• Comprehensive health insurance coverage
• Continuous professional development and training programmes
• Industry certifications and skills enhancement opportunities
• A supportive and collaborative work environment
• Work-life balance initiatives and employee assistance programmes
• Clear pathways for career progression within the organisation

We are committed to fostering a positive workplace culture where contributions are valued, recognised, and rewarded.

Apply now

If you are an accomplished operations professional with a passion for excellence in facilities management, we would love to hear from you.

Please submit your CV, a covering letter, and references to join our dynamic team.

We are an equal opportunity employer. All applications will be treated in strict confidence and used solely for recruitment purposes.