Assistant Operations Executive

The ideal candidate is highly organized, possesses strong interpersonal skills, and thrives in dynamic, high-pressure environments. They act as the vital link between department heads, general management, and guests to ensure a seamless resort experience.

Core Responsibilities

• Departmental Oversight & Ensure Smooth Daily Running: Monitor the day-to-day functions of the front desk, housekeeping, maintenance, and recreational services. Help out and assist across any departments on adhoc basis as per operational needs.
• Guest Relations: Address and resolve guest feedback promptly, ensuring exceptional service standards and high satisfaction scores.
• Staff Management: Assist in training, scheduling, and evaluating department staff to maximize productivity and maintain high morale.
• Inventory & Purchasing: Oversee stock levels for daily operations, liaise with vendors, and process purchase orders.
• Compliance & Safety: Ensure the resort meets local health, fire, and safety regulations, executing emergency procedures when necessary.
• Reporting & Administration: Prepare operational reports, track daily revenue, and assist management with budget forecasting. Report and detail all job details to the management team and liason as per their requirements.

Qualifications

• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Experience: 2 to 5 years of relevant experience in hotel, resort, or hospitality operations.
• Skills: Excellent communication, conflict resolution, proficiency in Property Management Systems (PMS), and strong leadership capabilities