Assistant Operations Manager

Key responsibilities

• Oversee all outlets, stores, and supermarkets operation ensuring efficiency and effectiveness
• Communicate and liaise with respective managers to provide necessary assistance, ensuring smooth and efficient operations
• Ensure compliance with company SOPs, safety standards, and government regulations
• Monitor sales, inventory, and staffing to optimize efficiency and meet targets
• Implement strategies to enhance profitability, cost-saving measures and process improvements for better productivity
• Provide training and support to resolve operational issues and maintain standards
• Track and report on sales performance using KPIs to measure progress and adjust strategies
• Conduct audits and prepare reports to track performance and compliance
• Manage logistics, including stock replenishment, supplier coordination, and waste control
• Handle crisis situations, such as equipment failures or staffing shortages, to minimize disruptions

Requirements:

·         At least Bachelor’s Degree in business administration, or any related field.

·         Minimum 10 years in operations experience, with at least 5 years in a managerial role, with retail industrial is an added advantage.

·         Proven track record in process optimization.

·         Strong leadership and team management skills.

·         Budget and resource allocation expertise.

·         A strategic thinker and problem-solver with strong negotiation and analytical skills, adept at handling stress effectively.

·         Fluent in English, Bahasa Malaysia and Mandarin.