Assistant Operations Manager

About the role

This is an operations leadership role focused on coordinating end-to-end order processing, managing systems and team performance, and driving operational efficiency across departments.

Key responsibilities

• Coordinate end-to-end order processing, from preparation to delivery, ensuring fulfilment, smooth operations, and high customer satisfaction through effective communication and exceptional service standards
• Develop, implement, and update Standard Operating Procedures (SOPs) in line with company standards and industry best practices
• Manage and optimise the existing POS system, ensuring integration with inventory, finance, and e-commerce platforms, while supporting accurate and timely reporting
• Lead and support the operations team by providing clear direction, coaching, and performance feedback
• Foster a positive work environment that motivates the team and aligns with operational goals
• Develop strategies to improve efficiency and productivity across departments
• Strengthen internal systems and communication to ensure smooth coordination and execution of daily operations.
• Oversee inventory management processes, including monitoring stock levels, replenishment, and accuracy to minimise stockouts and excess inventory.
• Stay well-informed about product specifications and updates, and ensure timely communication of this information to the team.
• Maintain a clean and safe work environment in accordance with health, safety, and hygiene regulations
• Ensure full compliance with all operational standards and legal requirements
• Provide regular updates to senior management on operational performance, key issues, and improvement opportunities

Requirements

• Proven working experience in an operations or team leadership role
• Strong understanding of operational workflows and SOP development
• Proficiency in Google Workspace or other relevant software (e.g., POS, inventory, reporting)
• Strong leadership and management skills, with a proven ability to inspire and motivate team members
• Excellent analytical and problem-solving skills
• Strategic mindset with the ability to think critically and make data-driven decisions
• Able to thrive in a fast-paced environment and manage multiple priorities simultaneously
• Flexibility to work 5 and 6 working days alternately each week