Assistant Operations Manager

Job Summary

The Assistant Manager Operations will oversee voice/Chat processes, manage teams, drive quality initiatives, and ensure smooth day-to-day operations while meeting client expectations.

Share Updated CV at +91 7768964134 or email on the id mentioned.

Eligibility:

• Graduate (any stream)
• 6+ years International BPO industry experience is a mandate
• 1+ year as Associate/Assistant Manager Operations in current role.
• Experience managing Voice operations in Customer Support ,sales & Retention.

Key Skills:

• Communication: Clear, organized, fluent in English
• Analytical skills: Ability to interpret data, create reports
• Process improvement: Optimize workflows, reduce escalations
• Leadership: Train new hires, supervise shifts, conduct audits
• Problem-solving: Think creatively, provide solutions
• Client management: Handle reviews, escalations, planning

Responsibilities:

• Manage multiple processes/LOBs
• Train and mentor team members (new hire & refresher batches)
• Ensure compliance with policies and data security
• Drive quality culture and minimize escalations
• Prepare reports, dashboards, and handle billing/invoicing
• Conduct client calls, reviews, and business planning
• Support transitions and business development activities.

Job Details:

• Location: Pune
• Shift: Canadian Rotational shifts and Rotational offs.
• Transport: Home pick up & drop IF within transport boundary.

Looking for Immediate joiner or less then 30 days' notice majorly.