Assistant Operations Manager

About the Role

We are looking for a proactive, organized, and hands-on Assistant Operations Manager to support the company's daily operations and ensure the smooth execution of sports events, activities, and client engagements.

The successful candidate will work closely with the Operations, Sales, and Marketing teams, while coordinating with staff members, clients, guests, vendors, and other business partners. This role requires someone who can effectively manage schedules, coordinate multiple activities, solve operational issues, and ensure that both daily operations and events are delivered efficiently.

Key Responsibilities

Daily Operations

• Assist in managing and overseeing the day-to-day operations of the business.
• Ensure daily activities, operational requirements, and assigned tasks are completed on time.
• Monitor operational processes and identify issues that may affect business activities.
• Coordinate with different departments to ensure smooth workflow and communication.
• Assist the Operations Manager in implementing and improving operational procedures.
• Prepare and maintain operational schedules, reports, records, and documentation.

Staff Scheduling & Coordination

• Handle the scheduling of staff members based on daily operational requirements and upcoming events.
• Prepare and maintain staff schedules, shifts, assignments, and attendance records.
• Ensure sufficient staffing and manpower coverage for events and daily operations.
• Coordinate staff availability, shift changes, leave requests, and schedule adjustments.
• Communicate schedules and operational assignments clearly to staff members.
• Monitor staff attendance and ensure proper coverage during operating hours and events.
• Coordinate with team members to address last-minute staffing or scheduling concerns.

Events & Activities

• Assist in planning, organizing, and executing sports events, tournaments, corporate events, activations, and other company activities.
• Coordinate event schedules, manpower, equipment, venue requirements, logistics, and other operational needs.
• Work with internal teams and external vendors to ensure event requirements are completed on time.
• Coordinate staff assignments and responsibilities during events.
• Provide on-site operational support and ensure events run smoothly.
• Address unexpected issues and operational concerns during events and provide immediate solutions.
• Conduct post-event follow-ups and identify opportunities to improve future events.

Sales & Marketing Coordination

• Work closely with the Sales and Marketing teams to support events, promotions, campaigns, activations, and client activities.
• Coordinate operational requirements based on client and sales commitments.
• Ensure that agreed client requirements and deliverables are properly communicated to the Operations team.
• Assist Sales and Marketing with the operational execution of client events and activities.
• Provide feedback regarding operational requirements, manpower, timelines, and resources.
• Ensure effective coordination between commercial activities and operational execution.

Client & Guest Relations

• Coordinate directly with clients, guests, event participants, partners, and other stakeholders.
• Assist clients with event-related requirements, schedules, logistics, and operational concerns.
• Ensure clients and guests receive a professional and positive experience.
• Respond promptly and professionally to inquiries, concerns, and requests.
• Coordinate special client or guest requirements with the appropriate internal teams.
• Handle operational issues professionally and escalate major concerns when necessary.

Vendor & Team Coordination

• Coordinate with vendors, suppliers, contractors, and external partners for event and operational requirements.
• Ensure vendors deliver services, equipment, and materials according to agreed timelines and specifications.
• Assist in coordinating staff, event personnel, and operational teams.
• Monitor task completion and follow up on pending operational requirements.
• Promote teamwork, accountability, and professional standards among staff.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Operations Management, Hospitality Management, Sports Management, Event Management, or a related field.
• At least 3 years of experience in operations, event management, sports, hospitality, entertainment, or a related industry.
• Proven experience in staff scheduling and team coordination.
• Experience handling events, clients, guests, vendors, and external partners.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, reliable, detail-oriented, and highly organized.
• Strong customer service and client management skills.
• Proficient in Microsoft Office/Google Workspace and other relevant tools.
• Willing to work weekends, holidays, evenings, or extended hours when required for events.

Key Competencies

• Operations Management
• Staff Scheduling & Workforce Coordination
• Event Planning & Execution
• Client & Guest Relations
• Sales & Marketing Coordination
• Vendor Management
• Team Coordination
• Problem Solving
• Time Management
• Communication & Stakeholder Management
• Attention to Detail
• Leadership & Accountability

How to Apply

Interested and qualified candidates are encouraged to submit their updated CV/resume to:

[email protected]

Subject: Application – Assistant Operations Manager

Only shortlisted candidates will be contacted for the next stage of the recruitment process.