Assistant Operations Manager

About the Opportunity

Our client, a well-established ground transportation provider, is looking for an Assistant Operations Manager to help lead day-to-day operations at one of their local offices. This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys managing people, and takes pride in running a tight, safe, and reliable operation.

This role is on site, site location to be determined based on where candidate resides. Must live within 50 miles of Westminster, MA.

About the Role

• Serve as the primary point of contact for the clients we serve
• Interview, hire, and train new transportation coordinators/supervisors
• Prepare monthly work schedules
• Maintain appropriate staffing levels for drivers and vehicle monitors
• Ensure all employees maintain proper certifications, training, and licensing
• Oversee the maintenance function at your office and keep the fleet in a high state of readiness
• Review and prepare monthly billing
• Assist with additional tasks or projects as assigned by senior operations leadership

About You

• Bachelor's degree or equivalent work experience in operations management, business administration, or a related field
• 5+ years of progressive experience in a fast-paced environment, including management of hourly staff and accountability for operational metrics
• Proficient with Microsoft Office
• A good driving record and a genuine interest in supporting the communities you serve
• Self-motivated with strong initiative and work ethic
• Comfortable with early-morning hours
• Strong leadership skills, with the ability to supervise and direct teams effectively
• Effective customer service and conflict-resolution skills
• Detail-oriented with a natural inclination toward problem-solving
• High standard of accuracy and confidentiality
• Demonstrated commitment to safety, compliance, and risk reduction, with working knowledge of DOT and related regulatory requirements
• Ability to make sound, timely judgment calls in a fast-paced environment
• Ability to communicate directly and respectfully, including in difficult conversations
• Technologically savvy, with the ability to quickly learn and adopt new systems
• Ability to manage conflict and consistently model respectful, professional behavior

If you're a strong operator who wants ownership over a team and a fleet, and you're motivated by work that makes a real difference in your community, we'd love to hear from you.