Assistant Operations Manager

Driver Performance & Training Manager

Endurance Logistics – Lansing, MI

Location: 7009 W Mount Hope Hwy, Lansing, MI 48917
Pay: $47,500-$60,000 Annually (experience-based)
Schedule: Full-Time |
Employer: Endurance Logistics (Independent Amazon Delivery Service Provider)

About Endurance Logistics

Endurance Logistics is an independent Delivery Service Provider (DSP) operating in Lansing, Michigan. We partner with Amazon to deliver packages safely and efficiently. We are not Amazon — Amazon is our customer.

As customer expectations and performance standards continue to rise, we are investing in leadership roles that focus on driver performance, coaching, and accountability.

Position Overview

The Driver Performance & Training Manager is a manager-level leadership role responsible for owning driver performance metrics, training programs, and coaching initiatives. This role ensures drivers clearly understand expectations, receive consistent feedback, and are supported in meeting performance standards.

This position is hands-on, blending data analysis, training delivery, ride-alongs, and coaching.

Work Schedule:
This is a salaried, manager-level position with flexible and variable hours based on business needs. While the role is typically aligned to a standard workweek, some days may require extended hours to support ride-alongs, training, or operational needs.

Reporting Structure

This role reports to the Operations Manager, Fleet Manager, and Owner.

Key Responsibilities

• Own driver performance metrics including safety, compliance, and delivery quality

• Monitor daily, weekly, and monthly performance trends

• Identify at-risk drivers early and implement coaching plans

• Conduct structured coaching conversations focused on improvement

• Lead performance reviews and corrective action plans when required

• Lead the metrics, performance, and safety portion of new-hire orientation

• Conduct ride-alongs for new hires and drivers needing additional support

• Provide real-time coaching on driving behaviors and route execution

• Lead training related to in-vehicle camera systems and safe driving behaviors

• Ensure performance management is consistent, documented, and fair

*Team Coaching & Operational Support*

The Delivery Team is responsible for the day-to-day execution of delivery operations. As a member of the management team, you will be responsible for training, coaching, and supporting drivers in the successful execution of these daily responsibilities, including:

• Coaching safe driving behaviors and ensuring compliance with company policies, local and state laws, and vehicle safety standards
• Reinforcing excellent customer service practices, including maintaining professionalism during high-pressure or challenging situations
• Supporting drivers in meeting the physical demands of the role, including working in varying weather conditions, safely handling packages up to 50 lbs, and navigating stairs and variable delivery locations
• Ensuring effective communication between drivers and support teams to promote on-time, successful deliveries
• Training and reinforcing proper use of mobile technology for navigation, package scanning, timekeeping, and communication
• Coaching best practices for efficient loading, unloading, and route execution
• Providing hands-on support when needed, including participation in ride-alongs and occasional rescue support to assist drivers in completing routes

Qualifications (Preferred)

• Leadership or management experience

• Experience coaching, training, or managing employee performance

• Familiarity with delivery, logistics, transportation, or safety environments

• Ability to analyze performance data and translate it into actionable coaching

• Strong communication, organization, and documentation skills

• DSP or last-mile delivery experience is a plus, but not required

Work Schedule:

This is a salaried, manager-level position with flexible and variable hours based on business needs. While the role is typically aligned to a standard workweek, some days may require extended hours to support ride-alongs, training, or operational needs.

• Evening and Weekend availability is a requirement

Compensation & Benefits

• Pay: $47,500-$60,000 Annually (experience-based)
• Full-time
• Paid Time Off: 4% of all hours worked (inclusive of sick time and leave)
• Medical benefits available
• Tuition reimbursement opportunities
• Growth opportunities within the organization

Equal Opportunity Employer
Endurance Logistics is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable laws.

Job Type: Full-time

Pay: $47,500.00 - $60,000.00 per year

Work Location: In person