Assistant Operations Manager

Assistant Operations Manager - Atica Global

Work mode: Work from office

Joining: Immediate

Location: Pune, Maharashtra

Timings: 5 PM to 3 AM IST - 5 Days Working

Responsibilities

• Task Oversight: Ensure the teams daily work - RFP responses, PMS entries, CRM updates, and report generation - is completed accurately and within the expected turnaround time (TAT)

• Quality Control: Spot-check completed work daily to catch errors before they reach hotels or the sales team, and fix the underlying process when the same mistake keeps recurring

• SOP Ownership: Maintain and update the standard operating procedure for each task type, and make sure every associate and team lead is working to the same standard

• Performance Tracking: Monitor accuracy and TAT numbers daily at the individual and team level; keep error rates low and turnaround consistently within target

• Monthly Scoring: Run the monthly performance/variable-pay scoring process end to end - pull the data, validate it, and confirm final numbers with Finance on time

• Team Leadership: Manage and coach team leads, set daily task priorities, and redistribute work when volumes spike or someones on leave

• Issue Resolution: Be the first point of contact when something goes wrong - a wrong entry, a missed deadline - trace the root cause, get it corrected, and prevent it from repeating

• Tool & Process Improvement: Improve how the team uses CRM, reporting platforms (e.g. Metabase), and internal tools (e.g. Appsmith) to work faster and with fewer errors

• Cross-Functional Coordination: Work with the Sales team to keep RFP requirements clear and make sure PMS/CRM data stays consistent with whats been committed to hotels and clients

• Team Development: Coach associates and team leads whose accuracy or TAT has slipped, and build a team that keeps improving with low attrition

  Requirements

• 3-6 years in operations, back-office, or data-processing roles, with hands-on experience managing a team or team leads

• High attention to detail - comfortable being accountable for the accuracy of high-volume, precision-driven work

• Comfortable using data and reporting tools to track performance, not just gut calls

• Clear communicator who can hold a team accountable to a quality and turnaround standard

• Able to work the 5 PM-3 AM shift out of our Pune office

  Nice to Have

• Experience in hospitality, hotel operations, or hotel distribution systems (PMS, RFP platforms)

• Prior experience in a data-entry or back-office environment with strict accuracy/TAT targets

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.