Assistant Operations Manager

About the role

As Assistant Operations Manager – Front of House, you will play a key role in supporting the leadership and performance of multiple hospitality outlets and events operations at the Royal New Zealand Yacht Squadron. Working closely with the Operations Manager, you will help lead the day-to-day performance of the Members Bar, Lighthouse Café and events operations, supporting exceptional service, strong financial performance, team development and an outstanding member experience.

Key responsibilities

• Supporting the Operations Manager with the day-to-day management of the Members Bar, Lighthouse Café and events operations.
• Leading and supporting Front of House teams during daily operations, functions and major events.
• Assisting with workforce planning, team leadership and staff development.
• Supporting recruitment, onboarding, training and performance management.
• Monitoring operational performance, labour costs and productivity.
• Assisting with stock control, inventory management and cost-control initiatives.
• Supporting the planning and delivery of events, functions and member experiences.
• Maintaining high standards of customer service and guest experience.
• Ensuring compliance with health and safety, food safety and liquor licensing requirements.
• Supporting operational planning, continuous improvement initiatives and business objectives.

About you

• At least 3 years' experience in a hospitality leadership role, such as venue management, restaurant management, food and beverage operations, events management or similar.
• Strong leadership and people management skills.
• Experience leading and developing hospitality teams in a fast-paced environment.
• Strong customer service and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management skills.
• A proactive and solutions-focused approach.
• Sound understanding of hospitality compliance requirements including health and safety, food safety and liquor licensing obligations.
• Experience using POS and operational systems.
• Current LCQ and Duty Manager Certificate.

About us

Montana Group is one of New Zealand's leading hospitality, catering and event management businesses. We deliver exceptional food and hospitality experiences across a diverse range of venues and events and are passionate about developing great people and great leaders.