Assistant Operations Manager

Location - Taj SATS Air Catering Limited, Delhi

1. Operations Management

• Assist the Operations Manager in overseeing day-to-day airline operations to ensure flights are loaded on time and as per airline quality standards.
• Ensure all operational deadlines are met in line with airline requirements.

2. Manpower Planning & Productivity

• Prepare staff rosters and allocate manpower for round-the-clock operations to ensure optimum productivity and smooth departmental functioning.
• Monitor staff productivity and take corrective actions where required.

3. Communication & Coordination

• Circulate and update all relevant information received from airlines, including changes in galley loading plans, and ensure effective implementation.
• Establish effective inter-departmental coordination by liaising with department heads.

4. Training & Performance Management

• Ensure proper training is imparted to new recruits as well as refresher training for existing staff.
• Maintain regular communication with staff, establish rapport, and appraise employees on performance.

5. Equipment & Inventory Control

• Prepare monthly equipment inventories.
• Indent equipment from airlines based on inventory assessments and operational requirements.

6. Quality, Hygiene & Compliance

• Monitor departmental hygiene and HACCP standards to ensure adherence to the highest quality and safety norms.
• Attend airline meal presentations to understand requirements and ensure feedback and changes are communicated to relevant supervisors.

7. Customer & Client Management

• Investigate airline customer complaints within 24 hours and implement corrective and preventive actions to avoid recurrence.
• Conduct regular review meetings with airline officials to measure and improve service standards.
• Establish and maintain positive working relationships with airline clients.

Required Qualification:

• Post-Graduate/Graduate in Hotel Management / Aviation / Operations Management or equivalent.
• 15+ Year of Experience in airline operations, inflight catering operations, or hospitality services preferred.
• Airline Catering experience preferred.