Assistant Operations Manager

About the job

The Assistant Manager - Operations Head for Savvice-Sugbu will oversee Savvice services

related to general services, fleet management, traffic operations, and asset maintenance in

Cebu. This role requires a strong leadership background and technical expertise in contract

administration and operations management.

Key Responsibilities

A. Operations Management

• Develop strategies and operational plans to optimize service delivery in general services, fleet management, traffic operations, and asset maintenance.
• Provide direction and leadership to ensure compliance with contractual agreements and quality standards.
• Streamline processes to maintain efficiency in operations, ensuring alignment with client expectations.
• Monitor and evaluate the performance of services, implementing corrective actions when necessary to meet service level agreements (SLAs).
• Perform budget management and monitoring ensuring overall cost of services are within the approved guidelines.

B. Contract Administration

• Ensure contract compliance and proper documentation of agreements.
• Manage amendments and updates to contracts based on operational needs.

C. Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders, particularly between Savvice and the client.
• Collaborate effectively with Central Office and Cebu-based teams to ensure seamless and aligned operations.
• Utilize remote communication tools to provide regular updates and status reports.

D. Reportorial Requirements

• Prepare and submit performance reports to Savvice Luzon
• Operations Head & President/General Manager.
• Conduct regular audits and assessments of services.
• Generate compliance reports related to fleet management, traffic operations, and asset maintenance.
• Present insights and recommendations for operational improvements.

About you

• Bachelor's degree in Engineering, Business Administration, Management, or a related field.
• At least 5 years of experience in operations management, with a minimum of 3 years in a leadership/supervisory role.
• Proven experience managing a mid-sized team.
• Experience in fleet, transportation, traffic, facilities/general services, asset maintenance, logistics, or similar operations is highly preferred.
• Strong background in contract administration, SLA/KPI monitoring, and compliance.
• Experience in budget monitoring, cost control, and operational reporting.
• Strong stakeholder management and client-facing skills.
• Excellent communication, organizational, analytical, and problem-solving skills.
• Proficient in Microsoft Office and remote collaboration tools.
• Based in Cebu Province or nearby areas.
• Willing to render extended work hours when required.
• High level of professionalism, integrity, accountability, and trustworthiness.