Assistant Operations Manager

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Join our amazing team at Hyatt Regency Morristown which is situated in the heart of downtown Morristown’s historical district near George Washington’s Headquarters, The Morris Museum, and Fosterfields Living Historical Farm. Our newly renovated hotel features 256 guestrooms including 50 spacious studio suites. With more than 31,000 square feet of revitalized meeting and banquet space, the hotel provides premier meeting experience in the Tri-State area.

What are additional benefits working at Hyatt Regency Morristown

Complimentary hotel nights and discounts at Hyatt properties around the world

Tuition Reimbursement, 401K with company match, Employee Stock Purchasing Plan

Free parking/ free meals

Paid Family Bonding Time & Adoption Assistance

Paid Vacation, Sick days, New Child Leave, Holidays

The Assistant Operations Manager supports the overall operation of the hotel by assisting in the oversight of Front Office, Housekeeping, and Lobby Bar/Market operations. This role works closely with department leaders to ensure exceptional guest service, operational efficiency, and colleague engagement across the Rooms and Food & Beverage divisions.

Responsibilities include supervising daily operations, supporting staff training and development, managing schedules, maintaining service standards, and ensuring compliance with company policies and procedures. The Assistant Operations Manager may oversee Front Office, Guest Services, Housekeeping, Laundry, Lobby Bar, Market, and Coffee Shop operations as business needs require.

This position plays a key role in fostering a positive and productive work environment while promoting a culture of excellence, accountability, and teamwork. The Assistant Operations Manager is committed to delivering outstanding guest experiences and driving both guest and associate satisfaction.

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Qualifications

Qualifications - External

A true desire to satisfy the needs of others in a fast-paced environment.

Refined verbal and written communication skills.

2-3 years of progressive hotel Rooms Management experience

Service oriented style with professional presentations skills

Hotel/Hospitality degree an asset

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills