Assistant Operations Manager

About the role

Max Sight Healthcare Management Limited is seeking an Assistant Operations Manager to join our healthcare and medical management team. This is a full-time position based in Causeway Bay, Wan Chai District. As Assistant Operations Manager, you will play a crucial operational role in supporting the smooth day-to-day functioning of our healthcare facilities and services. You will work closely with the senior management to ensure efficient service delivery, maintain high standards of care, and contribute to the strategic objectives of the company. This role is essential to our mission of providing exceptional healthcare services and requires a detail-oriented professional who can manage multiple operational priorities whilst maintaining our commitment to patient care and safety.

Key responsibilities

• Assist in overseeing daily operations of healthcare facilities and services, ensuring compliance with all regulatory requirements and internal policies
• Support the scheduling, coordination and management of staff across shifts to ensure adequate coverage and service continuity
• Monitor and manage inventory levels for medical supplies, equipment and other operational materials, liaising with suppliers as needed
• Maintain accurate operational records, documentation and reports, presenting findings to senior management
• Assist in implementing and maintaining quality assurance protocols to ensure consistent delivery of high-standard patient care
• Support the development and communication of operational procedures and best practices across the organisation
• Liaise with clinical and non-clinical teams to address operational challenges and optimise service delivery
• Contribute to budget monitoring and cost control initiatives within assigned operational areas
• Assist in coordinating maintenance of facilities and ensuring a safe, clean and professional environment
• Support the onboarding and training of new staff members
• Respond to and resolve operational issues and staff concerns in a timely and professional manner
• Perform any other operational tasks assigned by the senior management

What we're looking for

• Bachelor's degree in Healthcare Management, Business Administration, Operations Management or a related discipline
• 2-4 years of experience in healthcare operations, facility management or a similar operational role within a healthcare setting
• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively
• Excellent communication skills, both written and verbal, with the ability to liaise effectively with diverse stakeholders
• Proficiency in Microsoft Office Suite and familiarity with healthcare management systems or similar operational software
• Knowledge of healthcare regulations, compliance requirements and safety standards relevant to the jurisdiction (experience with Cap. 633 clinic licensing is a strong advantage)
• Ability to work collaboratively within a team environment whilst also demonstrating initiative and independence
• Problem-solving mindset with the ability to identify operational inefficiencies and propose solutions
• Attention to detail and commitment to maintaining high standards of accuracy in documentation and reporting
• Flexibility to adapt to changing operational demands and willingness to support other departments as required
• Preferred: Previous experience in the eyecare, optical or specialised healthcare sector would be advantageous