ASSISTANT OPERATIONS MANAGER

About the role

Assistant Operations Manager responsible for overseeing licensing and regulatory compliance, branch performance monitoring, operational control, performance improvement, and data analysis across multiple clinic locations.

Key responsibilities

• Manage clinic licensing process from preparation, document collection, submission, visitation to completion
• Ensure all licensing documents, legality and compliance are available and well documented
• Analyse achievement of targets and performance gaps
• Identify clinics experiencing performance decline
• Monitor clinic performance daily, weekly and monthly
• Ensure SOP implementation across all clinics
• Monitor customer journey processes
• Identify bottlenecks and potential issues in operational processes
• Identify root cause of operational problems and help create improvement plans using PDCA approach
• Create operational monitoring dashboards, compare clinic performance and provide insights and recommendations to Manager Operational

About you

• Minimum S1 degree, preferably in Management, Business Administration, Health/Hospital Management
• 2–3 years operational experience in clinic/hospital/beauty industry/retail/service
• Experience in a similar position
• Understanding of business licensing administration processes and healthcare facilities
• Highly organised in documentation, tracking and filing
• Able to communicate with clinics, doctors, frontline staff, beauticians, pharmacists and external parties
• Willing to conduct visits/monitoring to branches
• Proficient in Excel/Google Sheets/PowerPoint and POS/CRM systems is an advantage
• Detail-oriented, assertive, systematic, responsive, problem solver with high ownership