Assistant Operations Manager

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

About the role

The Assistant Operations Manager takes responsibility for assisting the Operation Manager by overseeing day-to-day operations through planning, organizing, controlling, and monitoring daily activities. This role implements quality, productivity, and customer service standards aligned to company vision, mission, and direction to ensure that efficient and quality service is sustained.

Key responsibilities

• Plan and oversee overall operations activity such as unloading, receiving, staging and orderly stacking/storage of items in accordance with quality policy and defined SOPs
• Oversee and ensure completion and accuracy of all documents from receiving of goods up to shelving and system update within agreed TAT
• Oversee and ensure completion and accuracy of all outbound operations from receiving of goods up to shelving and system update within agreed TAT
• Review system location accuracy, warehouse capacity and create necessary reconciliation and corrective action for all variances and discrepancies identified
• Organize and maintain warehouse space allocation and utilization to ensure maximum output
• Ensure pro-active, thorough and complete warehouse search upon reporting of missing items
• Oversee completion and accuracy of all documentation including access, regular operations receiving, customer delivery receiving and all warehouse related activity reports
• Direct daily housekeeping and ensure maintaining a clean, neat, and orderly work area; ensure all security policies and procedures are followed across warehouse grounds
• Work closely with Branch Origin and Destination Services Team(s) to ensure seamless delivery of service to each customer
• Provide inspirational leadership to operations, taking responsibility for all operational management including building performance goals, monitoring team performance against targets and KPIs, and building training and developmental plans

About you

• Over 5 years experience in logistics and/or warehousing
• Solid background in continuous improvement and lean management
• Excellent analytical, interpersonal and communication skills
• Strong problem-solving skills
• Result focused with ability to set priorities, manage time and workload and meet strict deadlines
• Knowledge of safety and legal procedures for handling and receiving goods
• Knowledge of warehouse machinery and equipment functionality including forklifts
• Strong computer skills with experience using Microsoft Office including Word and Excel
• Ability to read and comprehend documents, write routine reports and correspondence, and present in front of a group
• Well-developed administration and organisation skills with strong attention to detail

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience

• Always DETERMINED to do our best and to always keep improving

• We are genuinely THERE when our customers and colleagues need us

• We encourage the SHARING of knowledge amongst each other

• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pre/gnancy, national origin, a/ge, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.