Assistant Operations Manager

Role & responsibilities

Operations & Branch Management

Manage day-to-day branch operations including sales, dispatch, billing, logistics, and collections.

Ensure smooth coordination between sales, warehouse, logistics, and finance teams.

Monitor branch performance against targets and KPIs.

Maintain operational efficiency and cost control.

Sales & Business Development

Drive branch sales growth and achieve monthly/quarterly targets.

Develop and maintain relationships with hospitals, pharmacies, distributors, and key customers.

Support the sales team with pricing approvals, order prioritization, and issue resolution.

Identify opportunities to expand market reach and product penetration.

Inventory & Supply Chain Management

Oversee inventory planning, stock availability, and timely replenishment.

Ensure FIFO/FEFO compliance, expiry management, and minimal stock losses.

Monitor inward, outward, and returns of pharmaceutical products.

Coordinate with central warehouse and suppliers for stock movement.

Compliance & Regulatory Adherence

Ensure compliance with Drug Control regulations, GDP norms, and company SOPs.

Maintain all statutory licenses, documentation, and audit readiness.

Ensure proper storage conditions as per pharmaceutical standards.

Team Leadership & HR Coordination

Lead, motivate, and manage branch staff including sales, billing, warehouse, and support teams.

Conduct performance reviews, training, and staff development activities.

Ensure discipline, attendance, and adherence to company policies.

Financial Control & Reporting

Ensure timely billing, collections, and reconciliation.

Prepare and submit MIS, sales reports, inventory reports, and compliance updates to management.

Customer Service & Issue Resolution

Handle escalations from customers and ensure timely resolution of complaints.

Ensure high service levels for order fulfilment and delivery timelines.

Key Skills & Competencies

Strong leadership and Team management skills

In-depth knowledge of pharma distribution operations

Excellent communication and coordination skills

Proficiency in ERP/SAP or distribution management software will be added an advantage

Qualifications & Experience

Bachelors/Masters degree in in any field

MBA or equivalent qualification preferred

12–16 years of experience in pharmaceutical distribution or healthcare logistics or any other industry.