Assistant Operations Manager

Assistant General Manager – Moving Company

Kansas City Metro – Grain Valley, MO

$45,000–$55,000 Base Salary + Performance Bonuses | $70K+ Earning Potential

Full Job Description

We are an establishednmoving company serving the Kansas City metro area for over 15 years. We’re looking for a motivated, dependable Assistant General Manager to help lead our moving and junk-removal operations.

This is a hands-on leadership position. You’ll work directly with ownership and our office team to coordinate daily operations, support employees, serve customers, and keep jobs running safely, efficiently, and profitably.

The right candidate can lead crews, solve problems, follow through, and make sound decisions in a busy environment. You should be comfortable handling customer concerns, helping close sales, holding employees accountable, and stepping into the field when needed.

Responsibilities

• Help oversee daily moving and junk-removal operations, scheduling, and dispatch.
• Coordinate with move coordinators and crew leaders to ensure jobs are properly staffed and equipped.
• Assist with recruiting, interviewing, hiring, and retaining movers and drivers.
• Train and coach employees on moving techniques, customer service, safety, and company procedures.
• Monitor crew performance, attendance, professionalism, and productivity.
• Prepare moving estimates and conduct visual walkthroughs when needed.
• Support inbound sales, lead follow-up, and accurate quoting.
• Review inventory lists, addresses, access restrictions, and special requirements before moving day.
• Communicate with customers and resolve concerns professionally.
• Coordinate truck availability, equipment, inspections, maintenance, and repairs.
• Monitor labor hours, job costs, and profitability, and identify opportunities to improve efficiency.
• Help prevent damages and assist ownership with reviewing and resolving claims.
• Support customer follow-up and review requests.
• Help maintain relationships with real estate agents, senior living communities, and commercial accounts.
• Improve operating procedures and ensure employees consistently follow them.
• Provide ownership with weekly updates on operations, staffing, sales, customer satisfaction, and performance.
• Assist crews on-site and drive a moving truck when necessary.

Qualifications

• Moving-industry experience is required.
• Experience supervising crews or employees in moving, transportation, logistics, or another field-service business.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with sales, customer service, estimating, or scheduling.
• Ability to manage competing priorities and adjust to schedule changes.
• Understanding of labor efficiency, job profitability, and employee accountability.
• Ability to train employees, address performance concerns, and build a dependable team.
• Willingness and physical ability to assist with moving duties when needed.
• Valid driver’s license and ability to meet applicable company, insurance, and vehicle requirements.
• Saturday availability and flexibility during busy periods.
• Initiative, dependable follow-through, and a strong sense of responsibility.

Compensation

$45,000–$60,000 annual base salary, depending on experience, plus performance bonuses tied to profitability, growth, customer satisfaction, labor efficiency, and team development.

Total earning potential of $70,000+, depending on results and bonus achievement.

Schedule

• Full-time, approximately 45–55 hours per week, with seasonal variation.
• Saturday availability required.
• Sundays generally off, with occasional availability needed for operational demands.
• Flexibility for early starts and extended hours during peak moving periods.

Growth Opportunity

This role offers the opportunity to take on greater leadership responsibility. Strong performance can lead to increased compensation, expanded duties, and advancement into a General Manager position.

How to Apply

Submit your resume and a brief summary of your relevant experience. Tell us about the teams you’ve led, your moving or field-service background, and why you’d be a good fit.

Job Type: Full-time
Pay: $45,000–$60,000 per year, plus performance bonuses
Work Location: In person, Kansas City metro area

Pay: $44,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Paid time off

Work Location: In person