Assistant Operations Manager

About the Role

We are looking for an experienced Assistant Manager, Operations to oversee day-to-day logistics and warehouse operations while driving service quality, operational efficiency, and continuous improvement. This role will provide hands-on leadership across logistics, warehousing, transportation, and customer service functions. The successful candidate will be responsible for managing operational performance, people, vendors, and costs in a fast-paced environment.

Key Responsibilities

Provide tactical site and shift leadership across logistics, warehousing, transportation, and customer service operations.

Oversee daily operational activities and ensure smooth and efficient process flow.

Develop and implement strategies to improve inbound and outbound logistics processes.

Identify opportunities for cost savings, productivity improvements, and operational efficiencies.

Lead continuous improvement initiatives, including waste reduction, process optimisation, and workplace safety.

Manage relationships with third-party vendors, including transport providers and manpower agencies, ensuring compliance with agreed service levels.

Monitor daily operating costs, including manpower requirements, overtime, and other operational expenses.

Lead the recruitment, selection, onboarding, and performance management of supervisory and executive-level employees.

Coordinate and oversee annual stock takes and inventory-related activities.

Review and manage disposal approvals, cargo damage claims, and major inventory discrepancies.

Conduct root cause analysis for service failures and implement corrective and preventive actions.

Work closely with internal teams and customers to resolve operational issues and maintain service standards.

Support the team during peak periods, tight deadlines, and significant volume fluctuations.

Requirements

Diploma or Degree in Supply Chain Management, Logistics, Business, or a related discipline.

Minimum 5 years of relevant experience in logistics, warehousing, contract logistics, or supply chain operations.

At least 2–3 years of experience in people management and operational leadership.

Strong experience in vendor management and customer relationship handling.

Good conflict resolution, communication, and stakeholder management skills.

Strong analytical and problem-solving abilities, with experience conducting detailed root cause analysis.

Able to work effectively under pressure and manage operational challenges in a fast-paced environment.

Forklift/VNA licence and WSH-related certifications would be an advantage.

To Apply (via Harold Consultancy)

For a confidential discussion, please submit your detailed CV to Lorvz Concepcion at [email protected].

Harold Consultancy is a dedicated recruitment agency serving Singapore's dynamic job market. We partner with both leading companies and talented individuals to build strong, successful teams across various industries.

Our mission is simple: to understand your career goals and match you with roles where you can thrive and grow. Whether you are taking your first career step or are an experienced professional seeking your next challenge, we provide personalised support throughout your job search.

We believe in a transparent, respectful, and efficient process. Our consultants take the time to listen to your aspirations, prepare you for interviews, and guide you toward opportunities that align with your skills and ambitions.

Let us help you find the role that’s right for you.

Explore current opportunities with us or submit your resume to start a conversation.

Visit:
www.haroldconsultancy.com