Assistant Operations Manager

Workplace: Orchard Road Shopping Mall

Reports To: Operations Manager

Position Overview

The Assistant Operations Manager is a hands-on leader responsible for the day-to-day operations of a new concept food hall. This role requires seamless coordination between the Kitchen Assistants and Service Crews to ensure high hospitality standards, operational efficiency, and a superior guest experience. You will be the primary point of contact for customer inquiries and feedback, ensuring every guest leaves satisfied.

Key Responsibilities

1. Day-to-Day Shift Operations

• Integrated Leadership: Work closely with BOH cooks and FOH service crew to ensure kitchen-to-floor coordination is seamless during every shift.

• Floor Management: Maintain a high-visibility presence on the floor to oversee seating, queue management, and service flow.

• Operational Discipline: Implement and monitor service SOPs to maintain consistency and efficiency.

• Peak Hour Control: Manage crowd flow and traffic to ensure TFS operates smoothly during high-pressure periods.

2. Team Coordination & Management

• Staff Supervision: Lead, schedule, and supervise service crew and kitchen assistants.

• Daily Briefings: Conduct pre-shift briefings to align both kitchen and service teams on daily goals and operational expectations.

• Coaching: Mentor staff to foster a positive, service-oriented culture focused on service excellence

• Performance: Manage staff attendance, grooming, and conflict resolution professionally.

3. Guest Experience & Feedback Handling

• Inquiry Management: Act as the primary lead for addressing all guest inquiries and feedback promptly.

• Issue Resolution: Resolve customer complaints and mediate any disputes between guests and staff with a professional, service-driven mindset.

• Satisfaction Tracking: Monitor the floor constantly to pre-emptively address guest needs and ensure 100% satisfaction.

4. Compliance, Safety & Hygiene

• Regulatory Adherence: Ensure the premises remain compliant with SFA guidelines and standards.

• Safety Inspections: Conduct routine hygiene checks to ensure the environment is clean and safe for both guests and staff.

• Audit Support: Assist the Operations Manager in internal audits and follow up on corrective actions.

5. Administrative & Coordination Duties

• Reporting: Prepare daily operational reports, including footfall, incidents, and staff logs.

• Vendor Relations: Coordinate with suppliers, and maintenance vendors as required.

• Inventory: Manage the inventory of FOH supplies and track facility maintenance issues.

Qualifications & Requirements

• Experience: Minimum 3–5 years in F&B operations or hospitality, with prior supervisory experience.

• Education: Certificate / Diploma in Hospitality, F&B, or Business Management.

• Key Skills: * Proven ability to lead and motivate both kitchen assistant and service crew.

• Exceptional communication and conflict-resolution abilities.

• Strong understanding of Singapore food safety and hygiene regulations.

• Flexibility: Must be willing to work shift hours, weekends, and public holidays.

• Physicality: Prepared to handle the demands of active on-floor management