Assistant Operations Manager for Recruitment Processing Outsourcing

About the role

Assistant Operations Manager in a Recruitment Process Outsourcing (RPO) environment, assisting the Operations Manager in overseeing daily recruitment operations and ensuring smooth workflow.

Key responsibilities

• Monitor recruiters' performance, productivity, attendance, and adherence to company policies
• Track KPIs, hiring targets, candidate submissions, interview schedules, and placements
• Communicate with clients and hiring managers to understand recruitment needs, priorities, and service expectations
• Identify operational challenges and recommend strategies to improve recruitment efficiency and productivity
• Provide guidance, coaching, and support to recruiters to improve sourcing, screening, and candidate management
• Prepare daily, weekly, and monthly operational reports on team performance, recruitment progress, and hiring results
• Ensure recruiters follow established recruitment processes and deliver qualified candidates according to client requirements
• Assist in allocating workloads, managing recruiter assignments, and ensuring adequate staffing to meet hiring demands
• Address recruitment delays, candidate concerns, client escalations, and operational issues promptly
• Ensure adherence to company policies, client service agreements, data privacy requirements, and applicable employment regulations

About you

• Monitor individual and team KPIs, identify performance gaps, and implement corrective action plans
• Assist in onboarding new recruiters and conducting training sessions to strengthen recruitment skills and operational knowledge
• Coordinate with HR, Talent Acquisition, Account Management, and other departments to achieve business objectives