Assistant Operations Manager – Short-Stay Accommodation

About Us

We are a growing short and medium-term accommodation business managing quality apartments across Melbourne CBD, Southbank and Docklands.

We manage the complete guest experience, including bookings, guest communication, check-ins, cleaning, property presentation, maintenance and day-to-day operations. We also operate our own cleaning team to maintain consistently high standards across our properties.

We are looking for a proactive, reliable and highly organised Assistant Operations Manager to help manage our day-to-day short-stay accommodation and cleaning operations.

About the Role

This is a hands-on, part-time role offering flexible working hours, making it suitable for someone who values flexibility rather than a traditional 9-to-5 position.

At the same time, short-stay accommodation is a dynamic business. The successful candidate will need to be flexible with their availability to meet changing guest, property and cleaning requirements.

This is not purely an office or administrative management position. We are looking for someone who is genuinely willing to roll up their sleeves and help wherever required. This may include assisting the cleaning team with apartment turnovers, making beds, restocking amenities, preparing properties for guests or stepping in when the cleaning team needs additional support.

Some days may be quiet, while others may involve coordinating multiple check-outs, cleans and guest arrivals or responding to unexpected issues.

The ideal person will take ownership, anticipate what needs to be done and solve problems without needing constant direction.

Key Responsibilities Short-Stay Operations

• Assist with the day-to-day operation of our short-stay properties.
• Monitor guest arrivals, departures and property readiness.
• Coordinate check-ins, check-outs, early arrivals and late departures.
• Communicate professionally and promptly with guests.
• Assist guests with questions and resolve issues during their stay.
• Coordinate keys, access and parking arrangements.
• Attend properties when required to resolve operational issues.
• Ensure apartments are ready and presented to a high standard before guest arrival.

Cleaning & Property Readiness

• Coordinate the daily cleaning and turnover schedule.
• Allocate cleaning jobs to cleaning team members.
• Monitor cleaning progress and ensure properties are ready before check-in.
• Conduct quality inspections and identify areas requiring attention.
• Follow up and rectify cleaning or presentation issues.
• Coordinate deep cleans and periodic cleaning requirements.
• Ensure linen, towels, guest amenities and cleaning supplies are adequately stocked.
• Assist with linen and supply movement between properties when required.
• Work alongside the cleaning team and personally assist with cleaning and apartment turnovers when required.
• Help with tasks such as making beds, cleaning, resetting apartments, restocking amenities and preparing properties for incoming guests.
• Step in to support the team during busy periods, staff absences or tight turnaround schedules.

Property & Maintenance

• Regularly inspect apartments for maintenance, damage and presentation issues.
• Identify and report maintenance requirements.
• Coordinate tradespeople and minor repairs where required.
• Follow up outstanding maintenance issues.
• Monitor property inventory and arrange replacement of damaged or missing items.
• Report and document guest-related damage when required.

What We're Looking For

The right person for this role will be:

• Proactive – someone who identifies what needs to be done and takes action.
• Reliable – our guests and cleaning team depend on things being completed on time.
• Highly organised and able to manage multiple priorities.
• An excellent communicator with strong written and verbal communication skills.
• Comfortable communicating with guests, cleaners, tradespeople and suppliers.
• Calm and practical when dealing with unexpected situations.
• Detail-oriented with high standards for cleanliness and property presentation.
• Comfortable working independently and taking responsibility.
• Flexible with their schedule when operational requirements change.
• Comfortable using technology, mobile apps and online property management systems.

Experience in short-stay accommodation, Airbnb, serviced apartments, hotels, property management or cleaning operations would be an advantage, but the right attitude, reliability and ability to learn are equally important.

Location & Transport

Our properties are primarily located across Melbourne CBD, Southbank and Docklands.

Living in or close to Melbourne CBD would be a significant advantage due to the nature of the role and the occasional need to attend properties at short notice.

Having your own reliable transport would also be highly advantageous.

Working Arrangement

This is a part-time position with flexible working hours.

The role does not require sitting in an office for fixed hours each day. Much of the work can be coordinated remotely, with property visits required when necessary.

In return for this flexibility, we need someone who can also be flexible around the needs of the business, particularly during busy turnover periods, guest arrivals and unexpected operational situations.

Why Join Us?

This is an opportunity to become an important part of a growing Melbourne accommodation business.

You will work directly with the owner and have the opportunity to take genuine responsibility for day-to-day operations rather than simply performing administrative tasks.

For the right person, the role has the potential to grow in responsibility and hours as our business continues to expand.

If you are organised, dependable, proactive and enjoy a role where every day can be different, we'd love to hear from you.

Work Location: In person