Assistant Operations Training Manager

Responsibilities:

• Lead Sales & Operations office team and work closely with the GM, OM & Zone Managers
• Identify training needs, design and deliver training programs within the Sales & Operations division
• Formulate and develop training guidelines for all store staff
• Implement and develop various technology-based initiatives, including Learning Management Systems, e-learning and related projects
• Coordinate with HRA team to manage mystery shopper programs and monitor customer experience & store service standard
• Provide administrative support within the Sales & Operations Department to ensure smooth daily operations
• To perform any other duties as assigned

Requirements:

• Degree in Human Resources Management, Training or related disciplines
• At least 3 years of solid experience in the training and development field, preferably gained in F&B or FMCG industries
• Experience in training needs investigation, design and delivery of training programs is essential
• Experience in learning technology solutions such as Learning Management Systems, webinar software and ispring software
• Self-motivated, multiple-tasking, flexible and a good team player
• Strong communication, presentation and interpersonal skills
• Proficiency in using MS Office applications including Word, PowerPoint, Excel and Chinese Word Processing.
• More experience will be considered as Operations Training Manager

We are an equal opportunity employer and welcome applications from all qualified candidates. Interested parties, please forward your resume stating salary expectation and available date to us.
For more information of Saint Honore Cake Shop, please visit www.cr-asia.com

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purpose only. The information collected might also be disclosed to other associated companies of the Fung Group for job matching of similar vacancies.

The provision of full and complete information in support of your application is necessary for selection purposes. Applicant has the right to request access to and correction of personal data collected from them in writing to the Human Resource Manager by email to [email protected].