ASSISTANT OUTLET MANAGER

RESPONSIBILITIES

Operations

• To ensures compliance with the company’s policies and procedures
• Perform outlet visitation checks regularly
• Ensure that cash handling procedure is in place.
• Shares relevant and pertinent news/information with the store/outlets staff on a regular basis
• Conduct regular store / outlets meeting to disseminate and collect information
• To ensures thorough and smooth implementation/launch of new programs or products through effective training.
• To ensures quality of products, services, outlet ambience consistently meets and/or the company standards.
• Plan and lead the Outlet’s profitability and the cost controlling measures.
• To ensure sufficient stock is in place for the day to day operation of the store.
• Plan weekly labour and scheduling, ensuring sufficient manpower in the store / outlets to secure a smooth operational flow.
• To ensure accurate and prompt submission of daily sales to Finance department.
• To reduce in product waste and minimize loss by monitoring closely on store/outlets performance.
• Managing and running the business

Management Responsibilities

• Responsible for the Sales and Profit performance of each store/ outlets under your supervision.
• Conduct monthly Sales analysis and implement immediate action plan for areas of improvements.
• Manage on outlets’ petty cash expenditure.
• Monitor and responsible for Stores’ maintenance and repair costs.
• To ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds.
• To ensures that all new employees undergo orientation and training.
• Responsible for continuous training and staff development in terms of job knowledge and skills to improve in both service quality and outlet operations.
• To conduct performance appraisals and monitoring staff performance regularly.
• To work closely with HR department on recruitment and staff on-boarding process.
• Develop and implement effectiveness of On-Job Training for all staff.
• Coach, Motivate, Train, Retain and Develop staff’s performance to achieve company’s objectives.
• Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecast.
• Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities.
• Maintains a record of each outlet’s sales trend before, during and after the launch of any marketing activity.
• Serves as a quality controller for all signage, posters and decoration at the outlets to ensure that they are in-line with the company’s image

Quality Assurance

• Ensures and enforce that Food and Beverages are prepared consistent in accordance to company’s standards.
• Products are ordered and rotated to ensure freshness and optimum quality.
• Products are ordered in accordance to business needs and demands.
• Products are presented in an attractive and enticing manner.
• To undertake any other duties and responsibilities that assigned by the management.

Recruitment

• Recruit employees through an objective selection and interview process
• Ensure that all staff are oriented and trained according to SOP
• Ensure all outlets have sufficient manpower to achieve business needs and a smooth operational flow