Assistant Outlet Manager

Overview

In this role you will support the Outlet Operations Manager in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan, coordinate and manage outlet activities to achieve business synergy.

Responsibilities

Support the Outlet Operations Manager in managing all outlets’ overall operations

Work with the Strategy team to plan, develop and implement sales target, strategies and monitoring mechanisms to achieve outlet revenue growth

Assist LWB’s Quality Assurance Executive to ensure outlet operations are compliant with ISO standards

Ensure that outlets’ premise is in good working condition

Update training handbook and standard operating procedures for outlet operations

Lead, motivate and train the outlet team to boost staff morale and facilitate succession planning

Conduct preliminary performance appraisal and exit interviews

To manage outlet staff grievances and conflicts and issue disciplinary action when necessary

Provide timely feedback to the Outlet Operations Manager with regards to outlet activities

Requirements

Good communication and interpersonal skills

Good team player

Able to work within deadlines and well-organised

Positive attitude and eager to learn

Display strong initiative and able to work independently

Thrive in a fast-paced environment and able to adapt quickly