Assistant Outlet Manager

About the role

We are looking for a motivated and hands-on Assistant Outlet Manager to support the daily operations of our restaurant café and tapas bar. You will work closely with the Restaurant Manager to ensure smooth operations, maintain service standards, lead the team and deliver an excellent dining experience to our guests. Candidate should be able to work multiple outlets and to hold a high standard of service.

Key responsibilities

• Assist the Restaurant Manager in the day-to-day operations of the restaurant, café and tapas bar
• Lead, supervise and motivate the Front of House team to maintain high service standards
• Ensure efficient opening and closing procedures, cleanliness and overall outlet presentation
• Handle customer enquiries, feedback and complaints professionally
• Monitor table service, reservations, guest satisfaction and overall dining experience
• Support staff scheduling, manpower deployment and daily briefings
• Ensure compliance with company SOPs, food safety, hygiene and workplace safety requirements
• Monitor inventory, stock levels and wastage, and assist with ordering and stock-taking
• Assist in achieving sales targets, beverage sales and upselling goals
• Train staff on service standards, menu knowledge and product recommendations

About you

• Minimum 2–3 years of F&B supervisory or management experience
• Strong leadership, communication and customer service skills
• Hands-on and comfortable working in a fast-paced restaurant environment
• Good knowledge of wine and steak is highly preferred
• Confident in handling guests and resolving service issues
• Able to train and develop junior team members
• Sales-oriented with good upselling skills
• Able to work shifts, weekends and public holidays
• Demonstrate good knowledge of wine, wine service and basic food-and-wine pairing
• Good understanding of steak cuts, cooking temperatures and doneness