Assistant Park Manager

Assistant Park Manager | Urunga | Circa $80,000 + Super + Benefits

Urunga offers the opportunity to enjoy relaxed village living in a beautiful waterfront setting on Gumbaynggirr Country. Positioned where the Bellinger and Kalang rivers meet the sea, Reflections Urunga is surrounded by striking coastal scenery while remaining just 20–25 minutes from Coffs Harbour and close to the vibrant town of Bellingen.

With the iconic Urunga Boardwalk right beside the park, beautiful beaches nearby and easy access to fishing, kayaking, cycling and scenic walking trails, there is plenty to enjoy outside of work. Local cafés, shops and the pub are also within easy walking distance, offering the convenience of town living without the busyness of a larger centre.

Reflections Urunga welcomes a diverse mix of campers, caravanners and cabin guests, creating a lively and welcoming holiday environment. As Assistant Park Manager, you’ll work closely with the Park Manager to support the day-to-day operation of the park, lead the team and help create memorable experiences for our guests. This is a great opportunity for someone ready to build their leadership capability while enjoying everything the Coffs Coast lifestyle has to offer.

About You

To be successful in this role, you will be able to:

• Demonstrate solid business acumen through continuous improvement, be customer focused & have the ability to make quick decisions.
• Display Interpersonal Effectiveness by building customer loyalty, relationships, partnerships & value differences.
• Have an impact on the team through Leadership by Coaching & driving innovation.

The Duties

This Assistant Park Manager role is ideal for someone who enjoys creating great guest experiences and keeping the day-to-day operations of a busy holiday park running smoothly. With a strong focus on reception and administration, you’ll support guest bookings and enquiries, coordinate daily priorities and help lead the reception and housekeeping teams to deliver welcoming and efficient service.

Working closely with the Park Manager and broader park team, you’ll play an important role in maintaining high operational standards and contributing to the overall success of the park. If you’re organised, confident with systems, enjoy supporting a team and genuinely love helping guests, Urunga could be the perfect next step in your career.

A typical day in the role, you may find yourself:

• Being a part of the operational excellence through staff training, creating a positive culture for staff & providing great customer service.
• Supervise all park employees and oversee daily work where required.
• Assisting the Park Manager with park financials.
• Conducting routine park inspections including daily walk around and monthly audits as prescribed
• Following WHS guidelines & procedures

The Perks

In addition to a competitive salary, you will have access to:

• 2 free nights to be used with any of our parks*;
• Discounts to our parks on personal travel & access to a friends and family discount;
• Additional Leave including; opportunity to purchase leave, a parental leave gap payment & birthday leave + more;
• Salary sacrificing & novated lease options;
• Wellbeing initiatives including Employee Assistance Program, annual flu vaccinations & activities/events that foster a sense of connection and belonging.

What are we looking for?

To be considered for this role, you will need to:

• Demonstrate previous experience in a supervisory/management role, or senior administrative role.
• Demonstrate previous experience working in Hospitality & Tourism, preferably in Guest Services, Housekeeping or Grounds Maintenance.
• Knowledge of WHS issues and safe work practices
• Current Driver Licence

All applications must include an up-to-date resume & a one-page cover letter describing how you meet our needs.

We are an Equal Opportunity Employer.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

About Us

At Reflections Holiday Parks, we proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.