Assistant Practice Manager

We are a busy, well-loved GP clinic in the heart of Altona North and we are looking for an Assistant Practice Manager to help our Practice Manager run it well. This is a hands-on support role in a clinic where the team genuinely cares and the work you do each day actually means something.

Who We Are

Altona North Medical Hub is a family-owned general practice that has been part of this community for years. We are not a corporate. Decisions are made by people, not committees, and our patients and staff always come first. We are proudly part of the Medical Hub Group, which means our team has access to shared resources and support but the heart of this clinic is purely local.

Our GPs are experienced, our admin team is dedicated, and the culture we are building here is something we protect. We want an Assistant Practice Manager who will help protect it too.

The Role

You will work closely with our Practice Manager across the day-to-day running of the clinic, while supporting the reception team. You will step in and cover the Practice Manager's responsibilities when they are away, so this role suits someone who wants real exposure to practice management.

What You'll Do

• Support day-to-day operations, keeping systems and processes running smoothly
• Assist with rostering, team coordination and support
• Lead the reception team
• Support compliance and accreditation requirements, keeping records and processes up to date
• Act as a point of contact for GPs, staff and patients, keeping communication clear and consistent
• Step into the Practice Manager's role during leave or absence, keeping the clinic on track

What We're Looking For

We are looking for someone who fits the way we work. You will need:

• Experience in a GP or primary healthcare practice, ideally in an administrative or supervisory role
• Exposure to medical billing
• An interest in developing budgeting and financial reporting skills
• Strong communication skills, comfortable talking with GPs, staff and patients
• A solutions mindset, someone who sees a problem and fixes it, rather than escalates it
• A real appreciation for what it means to work in a community-based, people-first environment
• A multi-tasker who is organised under pressure

What We Offer

We don't compete with the big corporates and we would not want to. What we offer instead is something that is harder to find:

• A friendly, people-first workplace where culture matters

• Direct mentorship from our Practice Manager

• A team and a network that shows up for each other every single day

• A competitive salary that reflects your experience

• Active investment in your growth - we support attendance at conferences and industry events.

How to Apply

If this sounds like the kind of place you want to spend your working week, we would love to hear from you.

Send us your resume and a cover letter which tells us about your experience and, just as importantly, what kind of workplace brings out your best.

Please note only shortlisted applicants will be contacted.