Assistant Practice Manager/Senior Front Office Coordinator

Deakin Dental Care is a privately owned general dental practice located in the affluent inner south Canberra suburb of Deakin. The practice is looking for an experienced Assistant Practice Manager or Senior Dental Receptionist to help run and manage the reception area and support the Practice Manager/Principal Dentist.

About you:

• Ideally 5+ years of reception or Assistant Practice Management experience in a dental or healthcare setting. We are happy to train/support the right candidate but we are a busy practice so having someone who can hit the ground running and take on a busy reception area would be preferred.
• Well presented and reliable.
• Mature in attitude and work ethic.
• Friendly and approachable - being able to build a rapport with patients.
• Be willing to do more. The job is more than just sitting a reception, we are a busy practice and the ability and willingness to get up and help in other areas is a necessity.
• Work well with others, including senior clinicians - you will need to be confident and capable of asking questions, delivering messages and liaising with clinicians in a professional manner.
• Have an understanding or be willing to learn dental terminology.
• Want to learn and grow. We are open to train and support the right candidate to grow into an Assistant Practice Manager role.
• Want to work and capable of multitasking.
• Be open and able to step up and take on the Practice Manager role in their absence.

About the role:

• You will be the face of our practice. We are 4 year old, general dental practice with a loyal, long-term patient base. You will need to be able to interact with patients in a professional and courteous manner.
• Managing a busy reception area.
• Answering phone calls and emails in a manner that is appropriate and conveys the information correctly.
• Handling payments included HICAPS, DVA and CDBS claims.
• Booking appointments and ensuring all patients leave with an appointment and a plan as to what comes next.
• Explaining and selling treatment plans to patients.
• We are a team and support one another, we need someone who can fit in with the team.

We are a friendly, welcoming practice and are looking for the next person to join our small but professional and lovely team.

Please send your resume, cover letter and availability for an interview to [email protected]

Pay: $52,880.00 – $88,210.30 per year

Work Location: In person