Assistant Product Manager

Role & responsibilities

1. Post-Purchase Experience Ownership

• Identify and solve friction points across order tracking, delivery, returns, replacements and refunds.
• Improve customer visibility and communication during the post-order journey.
• Design scalable workflows to handle exceptions and operational complexities.

2. Problem Structuring & Execution

• Break down ambiguous business problems into structured product requirements.
• Independently drive initiatives from problem definition PRD development launch impact measurement.
• Prioritize features based on customer impact and operational efficiency.

3. Cross-Functional Collaboration

• Work closely with Engineering to define system changes and technical enhancements.
• Partner with CX teams to reduce order-related escalations and improve NPS.
• Collaborate with Operations to streamline fulfilment and dispatch workflows.

4. Data-Driven Decision Making

• Use SQL to analyze product performance, identify bottlenecks, and measure feature impact.
• Monitor post-purchase metrics such as:
• Delivery SLA adherence
• Refund TAT
• Escalation rate
• RTO %
• Customer satisfaction

5. Technical & Process Understanding

• Demonstrate solid understanding of APIs, system flows, and third-party integrations.
• Work on improving integrations with OMS, WMS, courier partners, and payment systems.
• Operate effectively within Agile frameworks, participating in sprint planning, grooming, and retrospectives.

Preferred candidate profile

• 2-5 years of experience in Product Management / APM roles.
• Experience in e-commerce, D2C, logistics, or operations-heavy environments preferred.
• Comfortable working in a fast-paced, high-growth setup.
• Strong communication and stakeholder management skills