Assistant Program Manager (BRS)

Job Summary

Lilac Ridge is seeking a compassionate, motivated, and dependable Assistant Program Manager to support the daily operations of one of our Behavioral Rehabilitation Services (BRS) residential programs. In this leadership role, you will partner with the Program Manager to ensure youth receive quality care in a safe, structured, and normalized home environment while providing leadership, coaching, and support to Direct Care Staff.

The Program Assistant Manager assists with staff supervision, training, scheduling, documentation, employee development, and program operations while also providing direct care and crisis support as needed. This is an excellent opportunity for someone looking to grow their leadership career while making a meaningful impact in the lives of youth.

Responsibilities

• Assist the Program Manager with the daily operation of the residential program.
• Support, coach, and mentor Direct Care Staff to ensure high-quality care and consistency.
• Assist with onboarding, training, and completion of required orientation documentation.
• Complete documentation related to employee performance, coaching, and disciplinary actions.
• Provide coaching, retraining, and follow-up for employees on Performance Improvement Plans (PIPs).
• Communicate important program updates and operational concerns to leadership.
• Coordinate daily staff assignments and ensure appropriate staffing coverage.
• Schedule and coordinate approved family and home visits for youth.
• Provide direct care, supervision, transportation, and support to youth as needed.
• Promote a safe, therapeutic, and normalized living environment.
• Utilize approved crisis intervention and de-escalation techniques when necessary.
• Ensure compliance with company policies, DCYF licensing requirements, and agency standards.
• Collaborate with internal leadership, educators, service providers, and community partners.

Qualifications

• High school diploma or GED required.
• Minimum of one (1) year of experience working in behavioral health, child welfare, foster care, residential treatment, developmental disabilities, human services, social services, or a related field.
• Previous leadership, supervisory, lead staff, or mentoring experience preferred.
• Experience working with youth who have behavioral, emotional, or mental health needs preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational skills with the ability to prioritize multiple responsibilities.
• Ability to coach, mentor, and develop employees.
• Ability to work independently while maintaining professionalism and confidentiality.
• Must successfully pass a DCYF background check.
• Valid driver's license with an acceptable driving record and proof of insurance.
• Must be able to obtain and maintain all required agency and DCYF certifications and trainings, including Right Response, CPR/First Aid, and other required trainings.

Skills

• Leadership and team development
• Employee coaching and performance management
• Effective written and verbal communication
• Problem-solving and decision-making
• Conflict resolution and crisis management
• Organization and time management
• Documentation and compliance
• Collaboration and teamwork
• Ability to remain calm under pressure

Work Environment

This position operates primarily within a residential, home-like setting. Duties include the use of standard office equipment as well as household appliances and equipment used in the daily care of youth.

Physical Requirements

This position requires the ability to:

• Stand, walk, bend, lift, reach, and move throughout the workday.
• Perform household duties including cooking, cleaning, laundry, and meal preparation.
• Safely perform approved Right Response interventions, including physical supports when necessary.
• Navigate stairs and respond quickly during emergencies or behavioral incidents.

Schedule

One of the following schedules, based on operational needs:

Tuesday – Saturday, 7:00 AM – 3:00 PM

• Full Time
• Non-Exempt
• Evening, weekend, holiday, and overtime availability may be required based on program needs.

Training Provided:

Employees will receive comprehensive training in the following areas:

• CPR/First Aid
• Bloodborne Pathogens
• Mandatory Reporter Training
• Right Response Training
• WA State Food Handlers Card
• And additional relevant training as required.

Why Join Lilac Ridge?

At Lilac Ridge, you'll have the opportunity to make a meaningful difference in the lives of youth while growing your leadership skills. We are committed to developing strong leaders who value integrity, accountability, teamwork, and compassionate care. If you're passionate about supporting youth and helping staff succeed, we'd love to have you join our team.

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Life insurance
• Paid orientation
• Paid time off
• Vision insurance

Application Question(s):

• Are you at least 21 years old? (State Requirement)
• Are you available on weekends? (Required)

Education:

• High school or equivalent (Required)

Experience:

• Childcare: 1 year (Required)
• Behavior Management: 1 year (Required)
• Caregiving: 1 year (Required)

Work Location: In person