Assistant Program Manager

Assistant Program Manager – Residential Rehabilitation

Job Type: Full-Time
Program: Residential Rehabilitation Services
Schedule: Flexible hours, includes evenings and weekends as needed

UBCSS is seeking a Full-Time Assistant Program Manager to support the day-to-day operations of our Residential Rehabilitation program. This position provides hands-on operational oversight and support to residential staff across multiple shifts, including overnight coverage.

The Assistant Program Manager plays an important role in maintaining safe and effective residential services while supporting staff, residents, and the overall treatment team.

Why Join UBCSS?

• Meaningful work supporting individuals with behavioral health needs
• Leadership and professional development opportunities
• Collaborative, supportive work environment
• Variety in your day-to-day responsibilities
• Competitive benefits package for eligible employees

What You’ll Do

Residential Program Oversight

• Provide effective and responsive operational oversight of residential staff across multiple shifts.
• Support the day-to-day functioning of residential apartments.
• Monitor residential locations to ensure they remain safe, clean, and appropriately maintained.
• Identify and address operational concerns in a timely manner.
• Assist with maintaining consistent program standards across all shifts.

Staff Support & Scheduling

• Assist with developing and maintaining staff schedules.
• Provide guidance and support to residential staff as needed.
• Help address staffing needs and coverage issues across multiple shifts.
• Communicate important information and program updates to staff.
• Support consistent implementation of program policies and procedures.

Resident & Treatment Team Collaboration

• Maintain effective communication with residents and respond appropriately to their needs and concerns.
• Collaborate with the program's treatment team to support resident goals and continuity of care.
• Promote a positive, respectful, and recovery-focused residential environment.
• Assist with resolving concerns and coordinating appropriate follow-up.

Administrative & Operational Support

• Maintain accurate documentation and records.
• Assist with monitoring program activities and identifying areas for improvement.
• Communicate operational concerns to program leadership.
• Balance multiple priorities while responding to the needs of the residential program.

What We’re Looking For

Qualified candidates must have:

• Bachelor’s degree in social services, human services, mental health, psychology, or a related field.
• Minimum 1 year of mental health experience.
• Excellent organizational and interpersonal skills.
• Strong communication and problem-solving abilities.
• Ability to multitask effectively in a fast-paced environment.
• Ability to work independently while also functioning effectively as part of a team.

Preferred Qualifications

• Previous supervisory experience.
• Experience working in a residential behavioral health setting.
• Experience coordinating staff schedules or overseeing residential operations.
• Familiarity with electronic documentation and behavioral health records.

The Ideal Candidate

The ideal candidate is an organized, dependable, and approachable behavioral health professional who can provide effective leadership and support across multiple residential shifts.

You should be comfortable balancing staff oversight, resident needs, scheduling, safety, communication, and administrative responsibilities, while remaining flexible when unexpected situations arise.

If you're ready to take the next step in your behavioral health career and want an opportunity to make a meaningful impact in a residential rehabilitation setting, we encourage you to apply